Internal Hard Drive (D:) disconnecting randomly - Nitro 7 AN715

Ja_Ba
Ja_Ba Member Posts: 11

Tinkerer

edited October 2021 in Nitro Gaming
Hi there,

Some pretext: 
- Nitro 7 AN715
- I have a SSD C: Drive as well as the D : drive
- I bought the laptop around a year ago, it was delivered to my house through mail  
- Idk what else I should mention here, please ask for more info if needed

This all started a few months ago when I opened my laptop and my D : drive was missing, I restarted it a couple of times and the D : drive appeared again, a bit weird but I forgot about it. Though, around a month ago it started again but much more frequently, and has only been getting worse. I'll restart my laptop and sometimes it wont reappear, and even if it does it usually doesn't stay open that long. I'm pretty sure that the harder the D : drive works the faster it is to disconnect. I looked through Disk Management and the hard drive is completely gone when it is disconnected. I then used Acer Care Support when the drive was there and it said it was "healthy". So today I went to open my laptop up and it has been stuck at booting windows and going to repairing windows but nothing will come of this. I got it to open once but then restarted it after uninstalling some anti-virus software in case that was the cause of it. I have been trying to get it to boot for around an hour and it will not open. I also did a virus scan before and it said it had no viruses, so I'm fairly sure this isn't an issue. I have pinned it down to a few issues but would like some advice on which most likely it is, as I don't want to spend tons of money trying to fix this.

So
- Could the SATA connections be loose, is this a problem worth looking into?
- Could the PSU be malfunctioning, possibly undervolting or overvolting the hard drive, is this something I should look into?
- Is the hard drive just dying? (though I would find this odd considering how new it is)

Thanks in advance to anyone who replies :) Please feel free to ask any questions if you need more information.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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Answers

  • what is the exact model? example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ja_Ba
    Ja_Ba Member Posts: 11

    Tinkerer

    what is the exact model? example an515-51-75kz.
    Hi there,

    When I looked my SSID up on the Acer website it said it was a Nitro AN715-51.
  • Ja_Ba
    Ja_Ba Member Posts: 11

    Tinkerer

    Hi again everyone,

    I'm just updating upon when I first posted this.

    So after I posted this I let my laptop sit for a couple of hours and then opened it and it began working as normal, the D drive was missing but it wasn't blue screening or anything. Today though, I turned it on and it worked for maybe 10 minutes and then I got a blue screen (0x00000101). I tried to turn it on but windows wouldn't boot and it was stuck in the infinite loading screen when you first open your laptop. I again left it for a couple of hours and it turned on as normal, though as I was replying to someone on this post I got another blue screen (0x0000007A), but it instantly booted back up as normal. I'm really not to sure what these error codes mean or if they can be used to deduce what the issue is but hopefully it is helpful for someone. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ja_Ba
    Ja_Ba Member Posts: 11

    Tinkerer


    Hey, so I opened my laptop up about a week ago and my hard drive looked fitted properly, but I still took the SATA out and plugged it back in and then put the laptop back together. I turned my laptop on and it promptly shutdown but then I waited five minutes and did it again and it was running properly with the hard drive appearing. Ever since then everything has been normal as if I just bought it, so I want to say this is the fix! Hopefully anyone else who is having similar issues can use this fix.