I recently reset my acer swift 3 and the DTS audio processing doesn't work anymore.

MuhidImran
MuhidImran Member Posts: 3 New User
edited September 2021 in Swift and Spin Series
I reset my acer swift 3 and the DTS audio processing does not work anymore it displays and error message saying " DTS audio processing settings are unavailable as audio service connection lost"
Kindly help me.

//Edited the content to add model name.​

Answers

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    What Swift 3 model do you have? There have been hundreds of them... It should be something like SF3xx-xxx-xxxx. When you bring up Device Manager, does it show any errors or warnings? When you reset, did you use the Windows reset or the Acer reset? Windows reset could easily have done it without installing all the drivers...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MuhidImran
    MuhidImran Member Posts: 3 New User
    billsey said:
    What Swift 3 model do you have? There have been hundreds of them... It should be something like SF3xx-xxx-xxxx. When you bring up Device Manager, does it show any errors or warnings? When you reset, did you use the Windows reset or the Acer reset? Windows reset could easily have done it without installing all the drivers...
    I did the windows reset 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    MuhidImran,

    Try to turn OFF and ON 

    Windows Start menu and Click "Power Button" to turn on/off DTS Audio processing.
  • bayukrist73
    bayukrist73 Member Posts: 4 New User
    You have to download the audio driver from Acer support and extract it, then after installing the driver, you have to install the DTS driver: Install_DTSAPO4x_Acer_DAP that you can find in the audio driver folder Audio_Realtek_6.0.9098.1_W10x64\Win64\Thirdparty. Then you can install the DTS console if it wasn't installed yet.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Yes, but the original poster never told us which Swift 3 model he had, so we couldn't point him at the proper files for his system. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.