I have a Nitro AN515-55 and have the blue screen coming up on startup after shutdown...

AutumnMaidenDove
AutumnMaidenDove Member Posts: 5

Tinkerer

I haven't even had this computer a year yet and I have been getting the blue screen after I shut the computer down. It was fine until there was an automatic audio driver update and ever since then I have had this issue. I need help in fixing it and I have tried everything I could.

Answers

  • @AutumnMaidenDove


    Is it a blank blue screen.   Are you able to see or move the mouse pointer on the blank blue screen...

    I am really sorry for the inconvenience..   Let us do the basic steps first..


    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If you still see the blue screen.    Please let us know what do you see on the blue screen.   Is it a blank blue screen ?   Are you able to see or move the mouse pointer on the blank blue screen...


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  • AutumnMaidenDove
    AutumnMaidenDove Member Posts: 5

    Tinkerer

    It is a blue screen with an error message, says it will let me restart after collecting error info but there is no mouse or cursor on it.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    AutumnMaidenDove,

    Try to remove the battery and check the issue.
  • AutumnMaidenDove
    AutumnMaidenDove Member Posts: 5

    Tinkerer

    I don't know how to remove the battery, I looked and I don't see any way to do that.
  • AutumnMaidenDove
    AutumnMaidenDove Member Posts: 5

    Tinkerer

    Easwar said:
    AutumnMaidenDove,

    Try to remove the battery and check the issue.
    Do you know how to remove the battery on this computer?
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • AutumnMaidenDove
    AutumnMaidenDove Member Posts: 5

    Tinkerer

    Thanks, I will let you know if it works or not.