Acer Predator Helios 300 PH315-54-760S won't boot unless restarted

jeremy46081
jeremy46081 Member Posts: 16 Troubleshooter
Hi,
I recently bought an Acer Predator Helios 300 but ever since day 1 there has been a boot problem. When i turn on the laptop the keyboard backlight comes on but the screen stays blank. Then when i turn it off and turn it on again it boots normally. But i have to do this every time i turn on my laptop and it has been a huge pain. I have tried battery reset but its still the same. Please helpp

Answers

  • Try disabling fast startup in power options!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @jeremy46081,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.

    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    Hey,
    I disabled fast startup but its still the same. I tried to update battery drivers but it shows that battery drivers are up to date.

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @jeremy46081,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    bios version is 1.06
  • Try disabling fast boot in bios and fast startup in power options:
    loteria vivo Representar turn off fast startup bat - hoboednet
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    I disabled fastboot and fast startup and nothing changed. So i resetted the pc and still the problem is happening. The issue doesnt happen when i turn on the after an hour or so of shutdown, but it occurs when its been more than 4 hours after i shutdown the laptop
  • What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    egydiocoelho said:
    What is the version bios?
    bios version is 1.06
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    i tried all these but it still does not boot correctly.
  • jeremy46081
    jeremy46081 Member Posts: 16 Troubleshooter
    i've tried your advice but the issue still persists
    what should i do now??
  • Try resetting the battery first: disable fast startup in the power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour. Check if the problem still occurs. If the issue continues to occur, try updating the bios to the latest version.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ibnzop
    ibnzop Member Posts: 1 New User
    I disabled fast startup but its still the same. I tried to update battery drivers but it shows that battery drivers are up to date.<a href="https://get-mobdrovip.com">mobdro</a>