Predator Helios 300 pH315-51 i7 random shut down when gaming or even doing other works

rjishnud
rjishnud Member Posts: 5 New User
edited September 2021 in Predator Laptops
I have pH315-51 i7 8th gen with gtx 1060 6gb.

Answers

  • rjishnud
    rjishnud Member Posts: 5 New User
    The laptop shutdowns without any warning and doesn't turn on for atleast ten minutes. After ten minutes it would only start after two or three tries and they will have a single beep sound too.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @rjishnud,

    Is the unit battery charging upto 100%.
  • rjishnud
    rjishnud Member Posts: 5 New User
    Yes it does
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @rjishnud,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • rjishnud
    rjishnud Member Posts: 5 New User
    Actually the situation is worse now. Earlier the laptop would shutdown when some games or apps where running. But now it shutdowns after 20-30 mins even if it's idle.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @rjishnud,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​