Not booting without charger - nitro 5

Rishabg
Rishabg Member Posts: 4 New User
edited October 2021 in Nitro Gaming
I have acer nitro 5 it will boot properly if charger is connected if on battery it is not booting. It will get stuck on Acer logo. Please any one can help me to solve this 

​//Edited the content to add model name.   ​

Answers

  • @Rishabg

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery - uninstall 
    Restart the computer 

     

    It should work fine.. 


    If it is still not working then you might have to reseat or replace the battery. 

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    I am not an ACER employee
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  • Rishabg
    Rishabg Member Posts: 4 New User
    No it did not work the problem still exists
  • andybig77
    andybig77 Member Posts: 38 Devotee WiFi Icon
    edited October 2021
    Did you make any changes to storage drives?  The reason I ask is because some ssd drives don't play nice with the Intel drivers and prefer to have the microsoft drivers.

    Of the top of my head I might think that this issue could be caused by...

    1.  Bad Battery, which would require replacement
    2.  Poorly seated/connected battery, which would require disconnecting and reconnecting the battery cable
    3.  The above which would be a driver issue
  • Rishabg
    Rishabg Member Posts: 4 New User
    No I have not changed any storage. I have even checked with the battery
  • andybig77
    andybig77 Member Posts: 38 Devotee WiFi Icon
    edited October 2021
    Have you tried running a clean boot to make sure it's not some software that's not playing nice?

    When plugged in does it indicate the battery is charged/charging?
  • Rishabg
    Rishabg Member Posts: 4 New User
    Yes it will indicate battery charging when connected. Later after booting if I remove the charger the system will restart and run into blue screen