Acer Nitro 5 An515-42 (AMD) Driver Timeout errors

TanmayGangwar · October 2021

I have Acer nitro 5 An515-42 for quite some time now its specs are :-

Ryzen 5 2500u @2.0ghz
Radeon RX 560x 4gb
16 gb Ram
Windows 10 Home Single Language

I am getting error from AMD radeon software, that there is a issue of driver timeout, it seems to happen at random, i had these issues on the latest version of the driver, so i rolled back to a previous version but the error is still, and yes i re-installed drivers multiple times after uninstalling them properly with DDU. There is no overheating issue so i dont think the gpu is overcloking (also who overclocks gpu in laptop ?). There is one issue though the charging pin has become quite loose and it requires weird way to fix the pin the in that the unit can charge is this because of this ? or the issue is something else.

I generally play 3 games :- CSGO, Forhonor and M&B Bannerlord, this issues seems to happen when i play bannerlord, when i play FOr honor it gives error that GPU Driver crashed, everything works when playing CSGO, will appreciate all the help. Also the unit is under warranty, and quite sometime ago the motherboard of the laptop went rogue so the service center replaced if it helps though. I will attach the screenshots in a update.

GAMING6698 · October 2021

@TanmayGangwar
This issue is solved in Amd radeon software version 21.10.1

William_mk2 · October 2021

TanmayGangwar

Try windows x
go to device manager
expand display adapter
right click on display driver - uninstall
Restart the computer

It should work fine..

If it is still not working
Uninstall the display adapter from device manager
Dont restart the computer.
Go to support.acer.com
chose your country
type snid or chose your model
go to drivers
Install the display driver

If it is still not working try to reinstall the windows and check it.

You can always do a refresh and reset. These are steps to do the refresh and reset ..

click on start - settings - update and security - recovery - reset this pc - get started

or

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started

It will show you keep my files and remove every thing

chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.

If it is still not working

click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything
click on local reinstall - just remove my files - click on reset - It will be in progress

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

I understand that the charging pin become loose and you are not able to connect it properly.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
This issue is solved in Amd radeon software version 21.10.1

I had the issue with the latest driver version so i dont think 21.10.1 will help as it is the latest driver version, but i will try again, currently i am updating the drivers agai to 21.10.1 will let you know the result.

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
This issue is solved in Amd radeon software version 21.10.1

Update :- Upgrading to 21.10.1 did not solve the issue i am getting GPU crashes in For honor and a new crash in Bannerlord "direct3d 11 device has been removed or reset" when i searched a bot for the direct3d 11 error most of the people on reddit and steam are pointing at Gpu overclocking or image sharpening, i have disabled image sharpening through the AMD software, and i never overclocked my GPU.

EDIT1 :- Also while searching reddit and steam forums there was a answer, someone said that windows restarted their GPU when it crossed a certain temperature, even though the GPU is designed to work at 85-90 Degree Celcius, windows restarted it around 70-75. How can i check if the same is happening to me ?

GAMING6698 · October 2021

@TanmayGangwar
If you have Msi AfterBurner or any other monitoring/overclocking software try to uninstall them completely and check if your problem still persists

Follow this guide completely step by step if you issue still persists
windows 10 optimization guide for gaming
Windows 10 optimization guide for gaming — Acer Community

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
If you have Msi AfterBurner or any other monitoring/overclocking software try to uninstall them completely and check if your problem still persists

Follow this guide completely step by step if you issue still persists
windows 10 optimization guide for gaming
Windows 10 optimization guide for gaming — Acer Community

no i dont use any such programs, i will follow the guide and will let you know the result.

TanmayGangwar · October 2021

@GAMING6698

Tried your guide i can see some improvements, but it did not solve the Main issue.

GAMING6698 · October 2021

@TanmayGangwar
Try to disable Steam overlay, discord overlay, Amd radeon software overlay and don't run msi afterburner in background or any other app

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
Try to disable Steam overlay, discord overlay, Amd radeon software overlay and don't run msi afterburner in background or any other app

Nope did not work, still getting driver timeout errors from AMD software

GAMING6698 · October 2021

@TanmayGangwar

Type both commands one by one, and then press Enter. It may take several minutes for the command operation to be completed.

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Restart your system after complete

dhanangaprl9 · October 2021

1st :
Have you check that your vga driver is not being overwritten by Windows Update Driver after manual fresh install? my RX 560X has an old (reccommended by acer/microsoft?) driver version in windows update and those driver fkd up latest driver if being automatically installed. You need to hide it or disable wu driver IF that is the case. Conflicted driver version betwen from windows update and amd back then made my laptop goes into kind of BSOD* but i solved it with a clean install with DDU like what you did. but since i have recent model 515-43 maybe its different, so it just for let you to know.

2nd :
You said Rolled-back? you did a clean install older driver or just thru the Device Manager? you should clean re-install again with WHQL version. This time use AmdCleanUp utility instead as per my experience, DDU seems also uninstalling AMD Chipset Driver stuff.

Its hard to find the culprit as you already done a clean uninstall with a strong vga driver uninstaller tools.

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
Type both commands one by one, and then press Enter. It may take several minutes for the command operation to be completed.
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
Restart your system after complete

Alright i performed sfs /scannow, and it found some violation but fixed it, but it did not solve the driver timeout issues, i ran it again this time it did not found any errors.

currently running the DISM cmd will let you know the in an update

TanmayGangwar · October 2021

dhanangaprl9 said:

1st :
Have you check that your vga driver is not being overwritten by Windows Update Driver after manual fresh install? my RX 560X has an old (reccommended by acer/microsoft?) driver version in windows update and those driver fkd up latest driver if being automatically installed. You need to hide it or disable wu driver IF that is the case. Conflicted driver version betwen from windows update and amd back then made my laptop goes into kind of BSOD* but i solved it with a clean install with DDU like what you did. but since i have recent model 515-43 maybe its different, so it just for let you to know.

2nd :
You said Rolled-back? you did a clean install older driver or just thru the Device Manager? you should clean re-install again with WHQL version. This time use AmdCleanUp utility instead as per my experience, DDU seems also uninstalling AMD Chipset Driver stuff.

Its hard to find the culprit as you already done a clean uninstall with a strong vga driver uninstaller tools.

In windows update under optional updates i do have have option for AMD drivers (a very old version 2019 one i guess) but it has been there for quite sometime, i.e before the Driver timeout issues started, also it does not installs automatically rather give me the option to install it. i was aware that this suggestion was present in windows update, i dont know how to hide it or disable it if you will give some steps i might try disabling it and check.

Secondly when i used DDU, i installed the old the driver WHQL version 21.8.2 directly from AMD website not through device manager.

here is a SS :-

Image: https://us.v-cdn.net/6029997/uploads/editor/9z/zbrud9telvc2.png

TanmayGangwar · October 2021

Here is the SS of the error encountered while playing mount and blade bannerlord :-

Image: https://us.v-cdn.net/6029997/uploads/editor/ke/4o26p9sxggpp.png

GAMING6698 · October 2021

@TanmayGangwar
Check if your gpu temperature going more then 90°C

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
Check if your gpu temperature going more then 90°C

DISM came back fine , 100% successful no issues.

The temperature is fine. the max i think it peaks will be around 75-80 when the action kicks on, i have already scheduled a maintainence i.e to fan clean up and a repasting

Image: https://us.v-cdn.net/6029997/uploads/editor/4x/q9vys0y7opt7.png

Image: https://us.v-cdn.net/6029997/uploads/editor/1h/h9xrpvmdl1ne.png

GAMING6698 · October 2021

@TanmayGangwar
Only way left is Backup your important data and perform clean reset
Steps-

Press and hold the Power key for 5 seconds to power the system off completely.
Press the Power key to turn on the computer.
Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
Select Troubleshoot.
Click Reset your PC. This process will erase all data on the your system.
Click Next, Clean full drive or erase everything and go ahead

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
Only way left is Backup your important data and perform clean reset
Steps-
Press and hold the Power key for 5 seconds to power the system off completely.
Press the Power key to turn on the computer.
Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
Select Troubleshoot.
Click Reset your PC. This process will erase all data on the your system.
Click Next, Clean full drive or erase everything and go ahead

Well as you said the only way left, i will wait for a couple of days to see if anyone else have a workaround because i really do not want to perform a clean reset, it is my last resort. Is there any way to check if my hardware is damaged, because recently my laptops motherboard died so, acer service center replaced it with a new one but maybe its an defective piece that is the GPU module is defective? anyway to check it with opening the back panel i know it seems ironical.

GAMING6698 · October 2021

@TanmayGangwar
Yes possible, If you are still under warranty then visit nearest acer service center with your laptop and AC Adaptor without wasting more time.
They will fix this and also tell them that you already tried performing clean gpu install, updating drivers,Windows repair and temperatures are fine.

TanmayGangwar · October 2021

GAMING6698 said:

@TanmayGangwar
Yes possible, If you are still under warranty then visit nearest acer service center with your laptop and AC Adaptor without wasting more time.
They will fix this and also tell them that you already tried performing clean gpu install, updating drivers,Windows repair and temperatures are fine.

Alright its under warranty, but there is a obeservation, if i stay Idle in a game then only these crashes happen, that is if i dont give any user input after sometime it crashes, but i keep on playing then these timeouts dont occur