access battery on Chromebook CP311-1H

jakecola
jakecola Member Posts: 9

Tinkerer
in Chromebooks
I'm getting the issue where the charging light flashes orange when plugged in to a charger, but the device won't turn on. There is no pinhole on the back for a battery reset. I read some guidance that suggested I open the Chromebook up and manually disconnect the battery to reset it, but I'm having trouble opening the Chromebook. I removed the 8 visible screws on the back but cannot get the bottom of the device to pop off. I don't want to force it and break anything...anyone have advice on how to open the Chromebook? Should I have it turned upside down and try to remove the bottom? Or should I open it like normal notebook style and remove the faceplate with keyboard?

Best Answer

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    There are twelve screws on the bottom of a CP311-1H.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder
    @jakecola
    1. Turn off your Chromebook and remove the charger
    2. Press and hold Refresh  + tap Power  for 30 seconds and than try
    Click on 'Yes' if the comment answers your question!
  • jakecola
    jakecola Member Posts: 9

    Tinkerer
    Tried that, it did not work. I've also tried Pwr+esc+refresh to do a hard start while plugged in and that did not work either.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    jakecola,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact​


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Answer ✓
    There are twelve screws on the bottom of a CP311-1H.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jakecola
    jakecola Member Posts: 9

    Tinkerer
    Thanks @billsey, I didn't realize there were screws underneath the rubber pads on the bottom.
  • jakecola
    jakecola Member Posts: 9

    Tinkerer
    That worked @billsey! Took off the bottom plate, disconnected the battery, waited a few minutes, reconnected and now it's working perfectly again. Much appreciated.
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    I am glad I could help. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CBiesold
    CBiesold Member Posts: 1 New User
    jakecola said:
    Thanks @billsey, I didn't realize there were screws underneath the rubber pads on the bottom.
    How did you get the rubber pads out, to get to the screws? 
    Thank You!
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    I usually use either a pocket knife or small screw driver to pry up the edge of a pad. They are typically held in place with a sticky surface and gentle prying allows it to release. As long as you don't get that surface dirty it will usually stick back in place later when you reassemble.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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