there is no webcam driver to be found - acer aspire e5 551g

stankela
stankela Member Posts: 6

Tinkerer

edited October 2021 in Aspire Laptops
i can't find a webcam driver for my acer aspire e5 551g , neither on the offical acer website nor on google. the customer support can't solve this problem.
i've had this problem for years and never succeeded to resolve it

​//Edited the content to add model name.   ​

Answers

  • thamahes2018
    thamahes2018 Member Posts: 174 Skilled Fixer WiFi Icon
    Hi stankela, Please tell me when was the last time webcam was working in your computer?
    Please try this troubleshoot  steps:
    Try to do system restore to earliest day  but once you do system restore but software which you have install in the  computer will be erase but not your personal files.
    If system restore didn't fix the issue than you need to do system refresh which will erase all the application and software.
    Please reply me if this issue didn't resolve the problem.

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    What is the operating system, Linux or Windows 10?
  • stankela
    stankela Member Posts: 6

    Tinkerer

    wis said:
    What is the operating system, Linux or Windows 10?
    windows 10.

    Hi stankela, Please tell me when was the last time webcam was working in your computer?
    Please try this troubleshoot  steps:
    Try to do system restore to earliest day  but once you do system restore but software which you have install in the  computer will be erase but not your personal files.
    If system restore didn't fix the issue than you need to do system refresh which will erase all the application and software.
    Please reply me if this issue didn't resolve the problem.

    i tried restarting the system from scratch, deleting everything on every hard drive and still nothing. last time the webcam worked maybe 7-8 years ago, when i bought the laptop, for a few days it worked and that's it. i have only been able to use it when connecting it with my phone camera through that one application, but that's a hassle.
  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    edited October 2021
    stankela said:
    i can't find a webcam driver for my acer aspire e5 551g , neither on the offical acer website nor on google. the customer support can't solve this problem.
    i've had this problem for years and never succeeded to resolve it
    The driver for the camera in your E5-551G gets installed automatically by windows 10 as its a generic driver from Microsoft. From what you are saying there is something wrong with your camera, replace the camera with the following E5-551G OEM camera: