Why is computer screen black after switching the power on?

etpaprika
etpaprika Member Posts: 4 New User
I was using chrome, charge was 20 %. Then, screen got hanged and totally black in a few seconds. I tried switching it on again using the power button but realized it was already on and the screen was displaying anything. I charged the laptop for a few hous and tried switching it on again but to no avail. There was no BIOS update or windows update. I was simply checking my mails and doing some code when this happened. Its been 3 days and the screen is still black after pressing the power button. I have already tried going into recovery mode for troubleshooting using Alt+F10 keys but to no avail. Nothing is displayed on my screen but the battery still runs out. I am now charging it again as the light started blinking after I pressed the power button which indicates that the charging is low. The customer support 1800-11-6677 is not available since two days and chat support is also not available. Kindly help me out. 

Answers

  • etpaprika
    etpaprika Member Posts: 4 New User
    edited October 2021
    the screen was not displaying anything. 
    Second line. 
  • etpaprika
    etpaprika Member Posts: 4 New User
    edited October 2021
    If there is any other way of reaching the customer support, please share. 
  • etpaprika
    etpaprika Member Posts: 4 New User
    I did a battery reset on the advice of the warranty support lady. But that did not work, my screen doesn't even display the logo. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @etpaprika,

    May I know the full model name of your unit.