The keyboard backlight suddenly stop working after a Window Update. spin 5

clsotolongo
clsotolongo Member Posts: 1 New User
edited September 2021 in Swift and Spin Series
Please, I need some help. Some days ago, my acer spin 5 keyboard backlight stopped working after a Window Update. I've tried some tips that I found on Internet but no luck so far. Any suggestions, please?!

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    clsotolongo,

    # Try to update the keyboard driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option keyboard driver.
    4. Under the title keyboard driver.
    Update Keyboard Drivers in Windows 10 8 7 XP  Vista - Driver Whiz​​
    5. Right click on that option ----> Update all driver under the title keyboard  driver.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • aurelien
    aurelien Member Posts: 7

    Tinkerer

    I have the same issue.
  • doubleAbattery
    doubleAbattery Member Posts: 1 New User
    I have the same issue, keyboard backlight stopped working after updating to windows 10 version 21H1. 
    @Easwar, updating the driver has no effect because windows insists that "the best driver is already installed"
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    Did Windows also update the BIOS? Which version of the Spin 5 do you have, and which version of the BIOS is installed?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    @clsotolongo
    Could you please tell me full modern name of unit 
  • crysman
    crysman Member Posts: 22 Networker

    I have the same issue, do not know why it has stopped working. I do not thing it's related to Windows update, since it is not working any more on GNU/Linux either :/ Any solution?