Good afternoon, I am having a problem regarding to an unnecessary high pitch noise. AN515-55 i5.

eeavv
eeavv Member Posts: 3 New User
edited September 2021 in Nitro Gaming
whenever I plug in my headphones, earphones. I hear a high pitch noise. I'm asking here in the Acer community if there's a way to remove or fix this issue. Btw my unit is ACER NITRO AN515-55 i5.
Thank you! I hope you can help me :'<

Answers

  • @eeavv

    Let us try to isolate the issue.   Try to use the headphones, earphones on a different computer and check.   If it is working fine on a different computer then it is not a issue with headphone or earphones.  

    Connect the external speakers to computer and check whether you are getting the same high pitch noise on external speakers. 

    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Restart the computer.  It should work fine.. 

    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver

    Now connect the headphones, earphones and check..


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @eeavv,

    Are you getting the same high noise when you connect the headset to other device.
  • eeavv
    eeavv Member Posts: 3 New User
    @Easwar
     sorry no, it only appears whenever I plug it in the nitro 5
  • eeavv
    eeavv Member Posts: 3 New User
    @William_mk2 which driver sir? I have seen 2 intels 2nvidia 1realtek