Laptop goes black for half a second AN515-54

ToBeForgotten
ToBeForgotten Member Posts: 3 New User
edited September 2021 in Nitro Gaming
I have an AN515-54 and randomly picking up the laptop or bumping it too hard causes the screen and the keyboard to go black for half a second. Any help would be appreciated!

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @tobeforgotten
    ch​eck if there is a pin 📌hole at the bottom of the unit. Put a small pin inside and press and hold the pin for 30sec.  If there is no pin hole then press the power button for 12sec. Remember to remove your charger when you do that.



  • ToBeForgotten
    ToBeForgotten Member Posts: 3 New User
    Sadly It did not work
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @ToBeForgotten,

    Try to update the display drivers and BIOS version and check.
  • ToBeForgotten
    ToBeForgotten Member Posts: 3 New User
    @Easwar I updated the bios a few days ago to see if it would fix the problem. all drivers are up to date and problem still persists
  • Does the same problem occur when you use the notebook on battery power only?
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