predator sense not opening - PT315-52

Prashant23
Prashant23 Member Posts: 1 New User
edited December 2021 in Predator Laptops
my predator sense is not opening. how can i open my predator sense.

​//Edited the content to add model name.   ​

Answers

  • droseleavitt
    droseleavitt Member Posts: 2 New User
    I did  fresh install of windows 10 version 21H1 on my PT315-52. After installing the drivers and windows updates the Predator Sense did not open after install. I made sure I had .net installed and the latest drivers from NVIDIA for my GPU. After reading the forum there are a few solutions that did not work for me. 

    This is how I got the Predator Sense working after contacting Acer support (which only wanted to send it to texas for repair)

    1. Download the Predator Sense software, open the zip file DO NOT EXTRCT.
    2. Create a folder on your C:\ drive like "psense"
    3. Drill into the zip file folders until you see the Setup.exe file with the rest of the files and folders. Select all the files and folders and copy them to the new folder location C:\psense.
    4. Make sure you have the latest NVIDIA drivers from NVIDIAs website
    5. Download and install the Quick Access application from Acers support page under your model, this is important since its seems the Predator sense tool uses this 
    6. Uninstall Predator Sense if its installed and reboot
    7. Now go into C:\psense and run the setup.exe by right clicking and click run as administrator
    8. check installed applications, "Settings > Apps". You should see two installs; PredatorSense and PredatorSense Service. If you do not then you have an issue.
    9. go into Services, click the search icon and type services.msc
    10. Find Predator Service. Right click on click on properties then set startup type to automatic
    11. Reboot
    12. You should see Predator Sense in your start menu, click on it and it should open

    Hope this helps others
  • DCGTOS
    DCGTOS Member Posts: 2 New User
    same issues, but none of the acer apps seem to be working on my pc. I've tried updating all the driver this issue has been happening for about a moth now.

    I have a predator PH315-53
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited November 2021


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @DCGTOS,

    What is the error code are you getting ?
  • DCGTOS
    DCGTOS Member Posts: 2 New User
    Easwar said:
    Hi @DCGTOS,

    What is the error code are you getting ?
    No error code at all, when I open predsense the logo pops up and disappears, it is running in the background but the interface never shows up
  • SpandyM
    SpandyM Member Posts: 1 New User
    I did  fresh install of windows 10 version 21H1 on my PT315-52. After installing the drivers and windows updates the Predator Sense did not open after install. I made sure I had .net installed and the latest drivers from NVIDIA for my GPU. After reading the forum there are a few solutions that did not work for me. 

    This is how I got the Predator Sense working after contacting Acer support (which only wanted to send it to texas for repair)

    1. Download the Predator Sense software, open the zip file DO NOT EXTRCT.
    2. Create a folder on your C:\ drive like "psense"
    3. Drill into the zip file folders until you see the Setup.exe file with the rest of the files and folders. Select all the files and folders and copy them to the new folder location C:\psense.
    4. Make sure you have the latest NVIDIA drivers from NVIDIAs website
    5. Download and install the Quick Access application from Acers support page under your model, this is important since its seems the Predator sense tool uses this 
    6. Uninstall Predator Sense if its installed and reboot
    7. Now go into C:\psense and run the setup.exe by right clicking and click run as administrator
    8. check installed applications, "Settings > Apps". You should see two installs; PredatorSense and PredatorSense Service. If you do not then you have an issue.
    9. go into Services, click the search icon and type services.msc
    10. Find Predator Service. Right click on click on properties then set startup type to automatic
    11. Reboot
    12. You should see Predator Sense in your start menu, click on it and it should open

    Hope this helps others
    Point 1: From where to download the predator sense. Coz I don't see any download button on the Acer official website.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2021
    SpandyM its there under software in the support page for your own model


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @DCGTOS,

    Did you set any restore point in the system.