Acer C722 trackpad stops working, running 91.0.4472.114 already
Scott1969
Member Posts: 3 New User
in Chromebooks
I work at a school and we have several C722 where the trackpad is appearing to fail. Usually it is when the lid is closed by the student and re-opened when they get to their next class. The chromebooks are already running v91.0.4472.114. Any suggestions?
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Answers
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Is there any chance it's a mechanical issue? I have seen instances where the battery starts to swell, putting upward pressure from below on the trackpad...
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The batteries were all ok, I'm leaning towards a bad run of trackpads. The shipment we got seems to have a lot of bad screens, so it's entirely possible that the trackpads are actually bad. We're authorized service, but we don't want to go and order a bunch of trackpads if that's not the problem. Thanks for the input!0
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Scott1969,
Check for updates yourself
- Turn on your Chromebook.
- Connect your Chromebook to Wi-Fi.
- At the bottom right, select the time.
- Select Settings
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- At the bottom of the left panel, select About Chrome OS.
- Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
- Select Check for updates.
- If your Chromebook finds a software update, it will start to download automatically.
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Yes, I wouldn't think it's software, unless it has something to do with waking from sleep.
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I sent one back to the student after updating to v93 (v91 is as far as we're pushing in admin). This kid has had this one back to us 4 times, so we'll see if it comes back again.0
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