CP713-1WN (Spin 13) left hand USB-C stopped working

MIck1539
MIck1539 Member Posts: 1 New User
Today the left hand side USB-C port has stopped working. IE not charging via the USB-C power adaptor or powering USB-C hub. Right hand side is working fine.
Any common issues known?

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,311 Trailblazer
    edited January 2020
    Have you checked if the issue is resolved by resetting the battery and also updating chrome os?
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  • V22Pilot
    V22Pilot Member Posts: 2 New User
    Same issue.
  • V22Pilot said:
    Same issue.
    Have you tried to update your drivers?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    The USB-C port on the left side of the laptop is directly soldered to the motherboard. The USB-C port on the right side is on a daughter card with a cable that runs between it and the motherboard. If there were a hardware issue, I'd expect it on the right side instead of the left. On all USB ports there is some circuitry to allow them to fail if zapped by a power surge or short and that can sometimes explain a failed port, but it's really unusual unless you've been using it during a lightning storm... And then you would likely have had other devices get fried as well. As such, I lean toward there being a software issue as well.
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