Can't use my new Nitro 5 because of windows

Uberboio
Uberboio Member Posts: 4 New User
Hey all, i recently purchased a Nitro 5 from Amazon. I turned it on and selected English as the language, windows was loading to the next step but then looped around the language selection again. It did that about 5 times until it finally moved to the next step. Now my problem is that i get this error from windows that says it can't complete installation and i need to restart the installation. I am now stuck i  that loop. What should i do? I might just return the laptop. 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Uberboio

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Uberboio
    Uberboio Member Posts: 4 New User
    @Easwar thanks for your help, i will give this a try. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Uberboio,

    Plz update us once the issue is fixed. 
  • Uberboio
    Uberboio Member Posts: 4 New User
    @Easwar I will update this after school, thanks  again!
  • Uberboio
    Uberboio Member Posts: 4 New User
    @Easwar, i have tried this and i get the same error. Windows can not complete installation, restart the installation. 
  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    Try recreating a windows installation media and try install again. Maybe your media got corrupt.
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