My laptop froze - Acer nitro 5

Bdog13503
Bdog13503 Member Posts: 7 New User
edited September 2021 in Nitro Gaming
My laptop froze mid game (playing spitgate) and I had to force a shut down I couldn't control alt delete or alt F4 now every time I log in it's giving me a black screen like it did when my game crashed how do I reset while it's in this state?

​//Edited the content to add model name.

Answers

  • Bdog13503
    Bdog13503 Member Posts: 7 New User
    Everytime I power on excuse me sorry not log in can't even get there anymore

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Bdog13503,

    Reset your PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25

    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • what is the exact model? example an515-55-58vh.
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  • Vannhav
    Vannhav Member Posts: 1 New User
    Easwar said:
    Bdog13503,

    Reset your PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25

    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

    My Acer nitro 5 froze while watching YouTube. I had to force close my laptop. But, when I tried to open it back, it didn’t power up. It was loading preparing automatic repair, then it popped out diagnosing your pc for awhile and after that the loading was frozen and it’s stuck there without moving. Yesterday, I was able to turn on my laptop, but something happened. While I was watching, there was a loud buzzing sound and it froze again. I had to force close my laptop again. And now it’s frozen on loading diagnosing your pc. I tried your alt+f10 to bring out the blue screen. But, nothing pop out:(. Sorry for bad English.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Vannhav,

    Completely turn OFF the unit and trun it ON back while turning back ON plz go with the above steps again and check..