My screen just all of sudden started flickering ph315-52-58y3

SidMAX
SidMAX Member Posts: 5

Tinkerer

edited September 2021 in Predator Laptops
This problem just started a few minutes ago and still continues anybody experiencing this same issue tell me a fix

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @SidMAX

    It looks like a hardware issue.   Please try the power drain and bios defaults which i mentioned earlier.  If your computer is out of warranty please contact local tech  otherwise contact the acer in warranty dept.   It might even be a simple cable issue or loose connection of parts where we might have to do a reset of cables or parts by opening the laptop.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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                                         ★★ WILLIAM - MRK ★★

Answers

  • SidMAX

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • SidMAX
    SidMAX Member Posts: 5

    Tinkerer

    @William_mk2 bro its still the same no changes i guess the problem is with my display because i connected it to an external monitor and it works fine any other fixes?

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited September 2021
    @SidMAX

    We need to determine whether it is a hardware or software issue. 
       

    Turn off the computer.   Tap f2 while turning on the computer.    It will go to bios.    Please stay on the bios screen.    If the display is looking good on the bios then it is a software issue otherwise it is a hardware issue.

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.   


    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )   

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • SidMAX
    SidMAX Member Posts: 5

    Tinkerer

    @William_mk2 the problem is on the bios screen as well bro...
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @SidMAX

    It looks like a hardware issue.   Please try the power drain and bios defaults which i mentioned earlier.  If your computer is out of warranty please contact local tech  otherwise contact the acer in warranty dept.   It might even be a simple cable issue or loose connection of parts where we might have to do a reset of cables or parts by opening the laptop.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • SidMAX
    SidMAX Member Posts: 5

    Tinkerer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi SidMAX,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @SidMAX
    Please tell me modern name of device 
  • SidMAX

    Thanks for your reply..


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • SidMAX
    SidMAX Member Posts: 5

    Tinkerer

    @Acer-Erick @William_mk2
    its predator heilos 300
    ph315-52-58y3
    its i5 9th gen with rtx 2060 variant
    Its out of warranty i bought it like mid july 2020 so 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    SidMAX  as its already out of warranty open it and check the display edp cable on both ends disconnect and reconnect with a bit of luck its just bad connection if the issue persists it would probably be a faulty edp cable or the display itself good luck :)


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