Why does my predator Helios 300 gpu crash

iki
iki Member Posts: 5

Tinkerer

Whenever I play games like genshin impact, league of legends and the new one nakara blade point my gpu crashes first by my laptop screen turning black then coming back on
an example is from genshin impact after a while in gaming the screen turns black and if I click there is beep noises and then it returns but I have to close the game and reopen again
with league in game it freezes turn black and the same thing happens but has a message that the gpu reset then I can log in

idk if the gpu is broken and if I should like try to repaste and replace the thermal slips to fix it or not

Answers

  • iki said:
    Whenever I play games like genshin impact, league of legends and the new one nakara blade point my gpu crashes first by my laptop screen turning black then coming back on
    an example is from genshin impact after a while in gaming the screen turns black and if I click there is beep noises and then it returns but I have to close the game and reopen again
    with league in game it freezes turn black and the same thing happens but has a message that the gpu reset then I can log in

    idk if the gpu is broken and if I should like try to repaste and replace the thermal slips to fix it or not

    Make sure that you have the NVIDIA GeForce Experience software that you can keep your drivers up to date and optimize your game settings with. Also repaste the CPU/GPU with a high quality paste (like the Kryonaut Extremeand make sure that all your CPU/GPU fans are clean and working 100% at high temps at high gaming and all your vents are not obstructed and free of felt so that your laptop works at peak performance. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @iki first of all check your temps optimize your windows properly and undervolt  and make sure your ram its in dual channel mode 16gb minimum 2 x 8gb and you have a large enough drive to not run out of windows virtual memory 500gb ssd would be my min recommendation and also follow the instructions above assuming you can open it without voiding your warranty otherwise the only way to get it repasted its sending it back to acer to get it repasted with stock paste which wont improve much and you need to provide the exact model number of your device and specs as having a H300 its very vague there are 100's of variants inside each model :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sohail179
    sohail179 Member Posts: 21 Networker
    Exactly same thing happens to me, have been able to fix it?
  • iki
    iki Member Posts: 5

    Tinkerer

    I will be trying to repaste with artix mx5 and thermal pads.
    Ill already under volted either the gpu and cpu to -100 and still has issue
    i have a 1tb ssd so that is not a problem and my warranty is already gone last year
  • iki
    iki Member Posts: 5

    Tinkerer

    StevenGen said:
    iki said:
    Whenever I play games like genshin impact, league of legends and the new one nakara blade point my gpu crashes first by my laptop screen turning black then coming back on
    an example is from genshin impact after a while in gaming the screen turns black and if I click there is beep noises and then it returns but I have to close the game and reopen again
    with league in game it freezes turn black and the same thing happens but has a message that the gpu reset then I can log in

    idk if the gpu is broken and if I should like try to repaste and replace the thermal slips to fix it or not

    Make sure that you have the NVIDIA GeForce Experience software that you can keep your drivers up to date and optimize your game settings with. Also repaste the CPU/GPU with a high quality paste (like the Kryonaut Extreme) and make sure that all your CPU/GPU fans are clean and working 100% at high temps at high gaming and all your vents are not obstructed and free of felt so that your laptop works at peak performance. 
    I got the artic mc-5 and the Arctic thermal pad would that work as well
    I’ll review a tutorial and then try to clean with cleaning alcohol and a cottonswab if that is correct
  • iki
    iki Member Posts: 5

    Tinkerer

    StevenGen said:
    iki said:
    Whenever I play games like genshin impact, league of legends and the new one nakara blade point my gpu crashes first by my laptop screen turning black then coming back on
    an example is from genshin impact after a while in gaming the screen turns black and if I click there is beep noises and then it returns but I have to close the game and reopen again
    with league in game it freezes turn black and the same thing happens but has a message that the gpu reset then I can log in

    idk if the gpu is broken and if I should like try to repaste and replace the thermal slips to fix it or not

    Make sure that you have the NVIDIA GeForce Experience software that you can keep your drivers up to date and optimize your game settings with. Also repaste the CPU/GPU with a high quality paste (like the Kryonaut Extreme) and make sure that all your CPU/GPU fans are clean and working 100% at high temps at high gaming and all your vents are not obstructed and free of felt so that your laptop works at peak performance. 
    I got the artic mc-5 and the Arctic thermal pad would that work as well
    I’ll see if it works in a couple daya
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi iki,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • iki
    iki Member Posts: 5

    Tinkerer

    Easwar said:
    Hi iki,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    I did all the steps and Idk how to check the T/S
    I also repaste my laptop with arctic MX-5 and use thermal pads 

    Temperature idle when everything is off is 
    CPU 43C
    GPU 40-41C
    SYSTEM 42C

    While using predator sense
    CPU 51C
    GPU 40C
    SyStem 42C

    I did repaste but maybe i need to let the heat sink in before i get lower temps, i don’t know what pervious temps were but my game “genshin impact” was crashing.

  • hkna
    hkna Member Posts: 1 New User
    iki said:
    Whenever I play games like genshin impact, league of legends and the new one nakara blade point my gpu crashes first by my laptop screen turning black then coming back on
    an example is from genshin impact after a while in gaming the screen turns black and if I click there is beep noises and then it returns but I have to close the game and reopen again
    with league in game it freezes turn black and the same thing happens but has a message that the gpu reset then I can log in

    idk if the gpu is broken and if I should like try to repaste and replace the thermal slips to fix it or not
    Hello, I was wondering if you ever found a solution to this, I play almost the same games and am having the exact same crashes. At first I thought it was because I updated the gpu driver to play the newest halo because that is when the crashes started but no reverting back to the driver that originally came with the machine didnt fix anything. Could really use some help thank!