Predator Helios 300 PH315-52 Boot Issues

Theo21
Theo21 Member Posts: 7

Tinkerer
edited September 2021 in Predator Laptops

Hello everyone. Last few days I’ve been receiving some problems on my Helios [PH315-52-78VL] and wanted to know if I need to take immediate action. Yesterday when I was verifying GTA V on Epic Games my computer literally switched off like a power outage for 2 minutes. It was plugged in and when I held down the power button it wouldn’t turn on. After a few minutes later it turned on and worked fine. Today I went to play Destiny 2 and my game crashed out of nowhere 5 minutes after loading it up.

Yesterday night I was playing PUBG and my game crashed once and just now it froze and I was unable to open task manager in any way possible. I had to sign out in order to get rid of it and just now my computer screen was turning off by it self. Should I be worried?

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Theo21,

    Try to uninstall and reinstall the game.
  • Theo21
    Theo21 Member Posts: 7

    Tinkerer
    I have tried that already and it has not helped 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Theo21,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.

    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • Theo21
    Theo21 Member Posts: 7

    Tinkerer
    Not sure if i did this right.
  • Theo21
    Theo21 Member Posts: 7

    Tinkerer
    Just played PUBG. 5 minutes in it froze and my whole computer turned off and turned back on. Should I request a repair? 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Theo21,

    Before requisting repair I suggest you to try reseting the OS.

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

Categories