Issue with Intel(R) Smart Sound Technology OED Swift SF515-51T.

HPow246
HPow246 Member Posts: 5

Tinkerer

edited September 2021 in Swift and Spin Series
My laptop has lost all audio capabilities seemingly overnight. I cannot play any sound nor can I use my microphone.

I've identified the problem as being the Intel(R) Smart Sound Technology OED.
There is a little yellow caution symbol on it indicating an issue. When I go to properties, it says there is a Code 10 error.


I have tried the following:
Updating the driver.
Disabling the driver then enabling it.
Uninstalling the driver without deleting and restarting. 
Uninstalling and deleting the driver and restarting.
Uninstalling and deleting both the Audio Controller and the OED and restarting.
Downloading the Audio Driver and Audio Console directly from Acer and updating to that (https://www.acer.com/ac/en/US/content/support-product/7852?b=1) 
Used Windows Update to search for updates. 
Used Drive Booster to look for updates.
I've also been on microsoft support chat 3 separate times to no avail.

I have googled this endlessly but none of the recommended fixes have worked for me.

Has anyone had this issue and been able to resolve it? I want to learn how to fix it myself incase it reoccurs.

Thread was edited to add model name to the title

Best Answer

  • HPow246
    HPow246 Member Posts: 5

    Tinkerer

    Answer ✓
    I now have sound back! Here is what fixed it:
    I uninstalled the Audio Controller with the option to delete it checked. Then, I restarted the device and the sound was fixed.
    I previously attempted this, but I deleted the OED first and it didn't work. What worked was simply deleting the Audio Controller. 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2021

    If the issue continues to occur, please provide the exact model of laptop.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HPow246
    HPow246 Member Posts: 5

    Tinkerer


    If the issue continues to occur, please provide the exact model of laptop.
    Thank you for the advice. Unfortunately, there are not any drivers listed on Intel support assistant to update. I have the Acer Swift SF515-51T. 
  • Have you tried rolling back the driver to a previous version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HPow246
    HPow246 Member Posts: 5

    Tinkerer

    Have you tried rolling back the driver to a previous version?
    I don't think so. How could I do that?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited August 2021
    In device manager:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • HPow246
    HPow246 Member Posts: 5

    Tinkerer

    In device manager:

    Thank you- unfortunately I tried this and it wasn't an option. 
  • HPow246
    HPow246 Member Posts: 5

    Tinkerer

    Answer ✓
    I now have sound back! Here is what fixed it:
    I uninstalled the Audio Controller with the option to delete it checked. Then, I restarted the device and the sound was fixed.
    I previously attempted this, but I deleted the OED first and it didn't work. What worked was simply deleting the Audio Controller. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi HPow246,

    Good to know thanks for your information. It will be useful for many people. ​