URGENT ! Why is my SP513-51-32YE not accepting replacement battery?

MGFURY
MGFURY Member Posts: 3 New User
I have just replaced my son's SP513-51-32YE battery with a new "SGD replacement Battery AC14B3K AC14B18J Battery for Acer Chromebook CB3-531 CB5-571 CB3-111 C810 C910. 11.4v 40wh"
The previous original battery was not holding a charge and he was unable to switch on his laptop. Having replaced the battery the laptop is on but the amber battery light is blinking all the time even when the charger is plugged in. Also the system (Windows 10) is showing an X over the battery in the system tray and says no battery is detected. PLEASE HELP.

Answers

  • MGFURY
    MGFURY Member Posts: 3 New User
    MGFURY said:
    I have just replaced my son's SP513-51-32YE battery with a new "SGD replacement Battery AC14B3K AC14B18J Battery for Acer Chromebook CB3-531 CB5-571 CB3-111 C810 C910. 11.4v 40wh"
    The previous original battery was not holding a charge and he was unable to switch on his laptop. Having replaced the battery the laptop is on but the amber battery light is blinking all the time even when the charger is plugged in. Also the system (Windows 10) is showing an X over the battery in the system tray and says no battery is detected. PLEASE HELP.
    The battery mentioned "SGD replacement Battery AC14B3K AC14B18J Battery for Acer Chromebook CB3-531 CB5-571 CB3-111 C810 C910. 11.4v 40wh" is ordered from Amazon.
  • MGFURY
    MGFURY Member Posts: 3 New User
    Please note I have ALREADY tried:
    • removing the battery and adapter drivers and restarting (Many times) - useless
    • updating the battery and adapter drivers and restarting (Many times) - system always says they are up to date
    • pressing and holding the power button for 15 seconds and restarting (many times) - useless
    • pressing the battery reset pinhole button for 5 seconds and restarting (many times) - useless
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    There are three different part numbers for the battery on your SP513-51: KT.00403.040, KT.00403.032 and KT.0040G.006. They are essentially identical, just sourced from different vendors. The battery you bought from Amazon says it fits several models, but your SP513-51 isn't on that list. It's possible it's the same form factor, but otherwise different enough that the system rejects it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.