a new laptop of ACER PREDATOR HELIOS 300

bestmaniseal
bestmaniseal Member Posts: 11

Tinkerer

Hello,

I bought ACER PREDATOR HELIOS 300 3 weeks ago, I just tried to connect it to external screen but the USB TYPE C is showing error message. Please have anyone encounter same issue? Please could someone assist?

Answers

  • bestmaniseal
    bestmaniseal Member Posts: 11

    Tinkerer

    see error message when I inserted the type C USB
    1.JPG 26.4K
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    Your thread is very vague to start with whats the full model number so we can see if it supports dp via usb-c:)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Philips_Smith
    Philips_Smith Member Posts: 4 New User
    In order to output video from the USB C slot, the USB C port must support DisplayPort Alt Mode, but the USB C port of Helios 300 does not support such mode.

    The USB C slot of Helios 300 supports only data transfer.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    @Philips_Smith in order for a usb-c port to support DP needs to be a 40gbps+ port meaning thunderbolt speeds etc ... any normal ports 5/10gbps will only support data transfer


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • bestmaniseal
    bestmaniseal Member Posts: 11

    Tinkerer

    xapim said:
    Your thread is very vague to start with whats the full model number so we can see if it supports dp via usb :)
    On the post, I stated my laptop type, model and and what is wrong with it (not being able to extend my laptop to a monitor). Jut wondering what else you me to write? When I insert the C-type USB, an error message pops up not working. the HDMI works fine. But I want to use a Docking station, hence the c-type USB port . This is a 10th gen laptop. other machines that are 9th gen works when you want to extend it to external monitor using c-type. 

    Any solution would help
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    @bestmaniseal where did u posted your laptop model as i dont see it anywhere there are sooo many h300 variants from all different years again your thread its irrelevant without the proper info we cant help you because we dunno the exact model to find out which usbc  por type u have if its supports DP or not so saying i have a helios 300 its pretty much vague as we cant guess which one you have i also have a H300 but from 2017 G3-572 :)



    Also bare in mind this is not the official acer support channel this community its user driven acer staff manages it and will only step in if really necessary we are just normal users like yourself here voluntarily on our own free time to try to help the best way we know/can we arent acer employees :) 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/