Nitro AN515-45 Bootloop help!!

HugoR
HugoR Member Posts: 31 Troubleshooter
edited August 2021 in Nitro Gaming
Hi everyboyd, I have a problem, I update my laptop to use windows 11 but I regreat and downgrade again, but sinceI tried, my laptop gets in to bootloop with the error kmode exception not handled. The problem is that I cant do anything is just try to boot and go stright to the error, I tried to use and usb for clean install but is not doing anything except the blue screen, any one can help me??

my laptop is

Nitro AN515-45


Thread was edited to add model name to the title


Answers

  • sri369
    sri369 ACE Posts: 2,755 Pathfinder
    Windows 11 is still in alpha state and totally unreliable. Just install Windows 10 fresh, a downgrade may not be an option here.
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  • HugoR
    HugoR Member Posts: 31 Troubleshooter
    Hi, the problem is that I cant, in fact I didnt install windows 11 it was downloading and then I turn off the laptop, after that when I tried to turn on the laptop, I get that error and it doesnt let me do anything, I have a usb with windows install and it is not responding, it get freeze and again I got the blue screen
  • sri369
    sri369 ACE Posts: 2,755 Pathfinder
    HugoR said:
    Hi, the problem is that I cant, in fact I didnt install windows 11 it was downloading and then I turn off the laptop, after that when I tried to turn on the laptop, I get that error and it doesnt let me do anything, I have a usb with windows install and it is not responding, it get freeze and again I got the blue screen
    Boot up using Windows USB and post a photo of it.
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  • HugoR
    HugoR Member Posts: 31 Troubleshooter
    Hi, I just have the error mention above is not booting, I have the acer logo and right away the blue screen with the error. I make an windows usb but is not loading, is just keeping me showing the error.

    Of what I undertand is some bad driver keeping the pc booting, but I dont know what else to do, I can use a different ssd and use the bad one like an external but I dont know how to fix the booting process 
  • SubZeroNexii
    SubZeroNexii Member Posts: 3 New User
    HugoR said:
    Hi, I just have the error mention above is not booting, I have the acer logo and right away the blue screen with the error. I make an windows usb but is not loading, is just keeping me showing the error.

    Of what I undertand is some bad driver keeping the pc booting, but I dont know what else to do, I can use a different ssd and use the bad one like an external but I dont know how to fix the booting process 

    After you made a windows 10 usb stick which is UEFI bootable, go into the bios and enable the boot menu if it wasn't enabled yet and also disable secure boot if you made the windows 10 drive with rufus. (you need a supervisor password in order to change the secure boot option).

    After that, go into the boot menu and boot into the windows installer. Everything after that should be pretty self-explainatory (delete old partitions, create new ones, install etc).
  • HugoR
    HugoR Member Posts: 31 Troubleshooter
    Is there a way to do it more easily? I have two ssd in my laptop, one is working fine and the second have the issue
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @HugoR,

    May I know the full model name of your unit.

    What is the second SSD size ?