How do I find out the error code if the laptop is black screen predator 17

Silentlyreborn
Silentlyreborn Member Posts: 3 New User
edited August 2021 in Predator Laptops
Hi everyone turned on my laptop today acer predator 17 and it decided it didn't want to boot. So while the lights turn on from what I can tell the backlight to the monitor isn't turning on.The only difference I can see Is the button that turns on/off the mouse pads green but blinking orange or yellow. 

I've tried calling tec support but they won't even talk to me unless I pay 400 for an "ended warrenty" will never buy something from acer again.

Held power on and off for 1 minute.
Pressed the battery reset on the back for 30 seconds.
Tried to do a driver flush but it looks like none of the usbs are used for that.
got into the back and took out the battery and the little circle battery. Pressed power for 30 seconds. Turned it back on and the same thing is happening.

Does anyone know what the blinking light is? Or what I should do here 

Best Answer

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Silentlyreborn,

    Are you getting any light indication when charger is connected.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Answer ✓
    Hi Silentlyreborn,

    Are you getting any light indication when charger is connected.
  • Silentlyreborn
    Silentlyreborn Member Posts: 3 New User
    Easwar said:
    Hi Silentlyreborn,

    Are you getting any light indication when charger is connected.
    Yes and I let it die completly and start to charge unfortunalty everything besides the screen is working 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Silentlyreborn,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Smegma11
    Smegma11 Member Posts: 99 Fixer WiFi Icon
    Tere's Easwar's same old answer to everything :) I'll have to check out whar that really does some day. Amyway. Have you hooked it up to HDMI output to an external monitor or TV to see if you can see any video output? If it's only the monitor, maybe it's outputing a signal though the HDMI and you can use it.
  • Silentlyreborn
    Silentlyreborn Member Posts: 3 New User
    So I did everything that was recommended but nothing worked. So I gave up and came back later and it just worked 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Silentlyreborn,

    Good to know. So fixed the the issue.