I am experiencing a issue in my laptop it is gets blue screen (SYSTEM_SERVICE_EXCEPTION)and restart.

tha1987
tha1987 Member Posts: 3 New User
in TravelMate and Extensa
I am experiencing a issue in my laptop it gets blue screen (SYSTEM_SERVICE_EXCEPTION)and restarting.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    It will be easier for us to help figure out what is going on if you tell us what laptop you have (the model number should be something like TB253-51N-xxxx) and take a picture of the blue screen in order to see the details of the crash.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi tha1987,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • tha1987
    tha1987 Member Posts: 3 New User
    billsey said:
    It will be easier for us to help figure out what is going on if you tell us what laptop you have (the model number should be something like TB253-51N-xxxx) and take a picture of the blue screen in order to see the details of the crash.
    Laptop model is Acer TravelMate P215-53 series
  • tha1987
    tha1987 Member Posts: 3 New User
    Easwar said:
    Hi tha1987,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​

    hii easwar,
    i have tried but  press  F9 and enter BIOS page is stuck
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    tha1987 said:
    billsey said:
    It will be easier for us to help figure out what is going on if you tell us what laptop you have (the model number should be something like TB253-51N-xxxx) and take a picture of the blue screen in order to see the details of the crash.
    Laptop model is Acer TravelMate P215-53 series
    Thanks, it helps to know what we're working with. Can you capture a picture of the BSOD for us? There is usually more info on there than just the exception... How often does it happen?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi tha1987,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

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