Acer switch alpha 12, SA5-271 acer black screen loading endlessly..
tsa1508
Member Posts: 2 New User
hello, i have an acer alpha 12 switch, SA5-271. I did a recent Windows update, and from that it didn't work anymore... when I press the on/off button it starts up, but it's on the black screen with the acer logo and the loading balls, but it doesn't turn on, it's for a time like that and it shuts down and immediately starts the reboot with the same black screen with the logo and loading balls. I don't know what else I can do to solve this problem, I need help!!
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Answers
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Go into the BIOS and do a F9 to reset to defaults then F10 to save and exit. Report back to let us know if that fixed it and if not we'll dive deeper into the diagnostics.
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hello billsey, I did the procedure you indicated, however it remains the same with the black screen and then light with the loading balls..billsey said:Go into the BIOS and do a F9 to reset to defaults then F10 to save and exit. Report back to let us know if that fixed it and if not we'll dive deeper into the diagnostics.
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OK, let's try some diagnostics. Because the loading balls show up we know it is getting to the initial loading of Windows. Use a different machine and create a Windows install flash drive. Boot your tablet on the flash drive and use the Repair option on the second screen to get into the diagnostics screens. Wander around there for a few minutes to see if it's stable. If it is we will want to look at repairing the Windows install or doing a clean install. If it's still unstable then the issue is more likely hardware.
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