Predator Helios 300 PH315-53-71HN shuts off when unplugged

dahlsw
dahlsw Member Posts: 2 New User
in Predator Laptops
Predator Helios 300 PH315-53-71HN

I purchased this 2 weeks ago, opened the back to add SSD and change RAM. Computer worked fine, and still works fine with the AC adapter plugged in. However, if it is unplugged, the computer shuts off. And it won't start if the adapter isn't plugged in.

-When plugged in, battery charge light is on
-Tried the battery reset (hold power button, etc.)
-Tried uninstalling the driver
-Checked all screws to make sure they are tight
-Ran battery test in Acer care, everything was fine

Looked at different posts, have tried everything suggested. Any other suggestions? 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi dahlsw,

    Is the battery fully charged when you unplug it.
  • dahlsw
    dahlsw Member Posts: 2 New User
    Easwar said:
    Hi dahlsw,

    Is the battery fully charged when you unplug it.
    The battery says 96%, but doesn't change no matter how long it is plugged in.
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive
    Hello dahlsw, 

    I am sorry to hear you are having this issue with your unit. We recommend  you to contact your local support  for assistance in this case. 

    Best Regards, 
    Acer-Ingrid 


  • AuntyShrew
    AuntyShrew Member Posts: 12 New User
    Hello, I am having the exact same issue with the exact same model. DId you manage to fix it? And if so, how did you do it? Thank you. 
  • Hell_J
    Hell_J Member Posts: 61 Devotee WiFi Icon
    hello,

    If it's under warranty, @AuntyShrew and @dahlsw, send it to acer service center so they fix it.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi AuntyShrew,

    Befor sending it to repair center try this,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.

    5. Right click on that option ----> Update all driver under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • highermeat
    highermeat Member Posts: 1 New User
    Not sure if this has been resolved for you, but i thought I'd share what i did to fix the issue on mine. I opened the laptop up and unplugged the battery from the board, then plugged it back in. It seemed silly considering the computer was only 1 month old, but it actually fixed the issue. hopefully this helps somebody.
  • LilJohnnyMike
    LilJohnnyMike Member Posts: 1 New User
    https://community.acer.com/en/discussion/comment/1055243#Comment_1055243

    I don't care how old this post is, I signed up just to say this is the one thing that worked for me! Thanks for posting this solution!

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