Swift 5 SF514-55T Coil Whine Issue

Member Posts: 2 New User
edited December 2022 in Swift and Spin Series
Hello everyone, I am facing constant coil whine issue on my new Acer Swift 5 SF514-55T ( i7-1165G/16gb ram/512 gb ssd version). A buzzing sound coming just under the processor and some high pitched whining noise somewhere around the middle of the laptop and these noises are constant (it is there even when idle). Plugging in something (for example a headphone) to the USB-C port makes coil whine disappear for some reason. Sound is not like screaming high, but high enough to annoy and distract me. I am not considering RMA because I don't think they will accept this as a problem and I need my laptop with me right now. Anyone else having this issue? As drivers can sometimes solve these kind of issues, will there be some driver update solving this issue?

Thread was edited to add model name to the title


Answers

  • Member Posts: 2 New User
    Edit: I also noticed that:
    1. When I move the cursor (by external mouse, by touchpad or by touchscreen), the crackling sound (which is there when idle) disappears.
    2. Changing the power mode doesn't make that much of a difference.
    I have found out that there is a newer VGA driver from Intel (version "27.20.100.9316"), but I am hesitated to update since this update is not present in Acer's driver website for Acer Swift 5 SF514-55T (there is "27.20.100.8783" version in Acer's website). Should I update? Can this driver update solve the problem which I am dealing with?
  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    I have the exact same issue. And as you mentioned, it is fixed by touching the touchpad. I hope acer looks into this and fix it.
  • @AkshatKCan you record a video of the noise and post it on youtube?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    @AkshatKCan you record a video of the noise and post it on youtube?
    Hi, I tried to record a video but the sound is too low, my mic does not pick it up
  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    @AkshatKCan you record a video of the noise and post it on youtube?
    Hi, I was able to record a video this time. Here is the link -- https://www.youtube.com/watch?v=23YCZDxnGR8
  • yes I can hear the noise. Is your laptop still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    yes I can hear the noise. Is your laptop still under warranty?
    Yes, I already made a service request. The service guy told me that it is just fan noise, he also opened the laptop and checked for any internal damage, there was none. He told not to worry about it at all. 
  • Doesn't that sound like a noise coming from the fans? Did the technician replace the fan?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    Doesn't that sound like a noise coming from the fans? Did the technician replace the fan?
    No, the technician did not change the fan. The noise is very very minimal, I cannot hear it from a normal sitting distance. If in future it does happen, I'll get it fixed
  • AkshatK
    AkshatK Member Posts: 6

    Tinkerer

    Doesn't that sound like a noise coming from the fans? Did the technician replace the fan?
    Okay, so yesterday I heard the sound again, it was really loud.https://youtu.be/FO9DWnQ8lWY, here the video, please have a look and help me out. I am not able to figure out what the noise is coming from, but it is definitely not the fans
  • I think it might be Coil's whine.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Daviddtr
    Daviddtr Member Posts: 3 New User
    Bonjour.
    J'ai également ce problème de coil whine sur mon swift3 SF314-511,le bruit disparait aussi quand on utilise le pavé tactile ou la souris,je pense qu'il doit y avoir une bobine de mauvaise qualité propre à ces ordinateurs...Ca me fait vraiment regretter Asus.
  • Daviddtr
    Daviddtr Member Posts: 3 New User
    Bonjour.
    J'ai également ce problème de coil whine sur mon swift3 SF314-511,le bruit disparait aussi quand on utilise le pavé tactile ou la souris,je pense qu'il doit y avoir une bobine de mauvaise qualité propre à ces ordinateurs...Ca me fait vraiment regretter Asus.

  • Paschc
    Paschc Member Posts: 4 New User

    Tengo el mismo problema con swift 3 sf314-511 , ¿hubo alguna solución o explicación? ¿Es aplicable a garantía o se considera normal para el modelo?

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ItzzNishant
    ItzzNishant Member Posts: 1 New User

    Hey i also hear the same tictictic sound coming behind from the laptop when fan is not running. Are you guys find any solution??

  • StephenMiles
    StephenMiles Member Posts: 15 Troubleshooter

    What CPU is your Swift 5? (Specific model, is it a i71260p?)