Cant wake up my laptop from sleep mode-SF314-510G-502Q

Chiam
Chiam Member Posts: 4 New User
I cant wake up my latop from sleep mode with press anything.Only keyboard will lights but the screen will remain blackscreen and need to restart my laptop.How to overcome this problem?

Best Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    Normally that type of issue is due to an app or driver that's not playing well with others. Does it always happen or does it require sleeping for a long time to show the error? If you can wake it immediately after entering sleep mode but can't if it has been asleep for some time try and pin down what that time is. Perhaps it has something to do with turning the drive off, which would be a setting under the advanced mode in power and sleep options.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    Boy, I don't know what could cause it to happen during a certain portion of the day and not at other times. Take a look in Task Scheduler to see if there's anything (like a backup or virus scan) that happens around 8AM that might take a few hours to complete.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    Normally that type of issue is due to an app or driver that's not playing well with others. Does it always happen or does it require sleeping for a long time to show the error? If you can wake it immediately after entering sleep mode but can't if it has been asleep for some time try and pin down what that time is. Perhaps it has something to do with turning the drive off, which would be a setting under the advanced mode in power and sleep options.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Chiam
    Chiam Member Posts: 4 New User
    Its always happen when 8am-12pm at the morning.Its always happen after entering sleep mode for more than 10minutes.
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Answer ✓
    Boy, I don't know what could cause it to happen during a certain portion of the day and not at other times. Take a look in Task Scheduler to see if there's anything (like a backup or virus scan) that happens around 8AM that might take a few hours to complete.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @Chiam
    Alow keyboard and mouse to wake up your pc
    update your device drivers 
    Turn off and fast start up 
    Re-enable hibernation