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Nitro5 AN515-53 Gaming laptop crashing in different ways

Member Posts: 5

Tinkerer

edited June 2021 in Nitro Gaming
Hello there.
recently i am Facing this problem which is completely Frustrating me and prevents me from using my laptop.

The Crash happens in 3 different ways :

1 . The screen goes totally black and nothing can be done besides Turning the laptop off by holding  the power button , and even after turning it off , when i try to Turn it back on still takes me Few tries , i have to shut it down with the power button again and try few more times because sometimes when i try to turn it on , The only thing happens is Keyboard backlight starts working and the fans Spin for 2-3 seconds and Stop afterwards , while the keyboard backlight is still on , so i have to shut it down and try again and finally after few attempts Screen starts working and Acer logo appears , until the next Crash.

2 . The Screen Freezes totally , nothing can be Done , just like the previous Way , i have to Give it a couple of attempt to make the laptop turn on properly.


3 . Blue Screen of death with many different errors , Here is a list of 4 errors i managed to Note :

A : Intelppm.sys

B : page fault in nonpaged area

C : Driver IRQL not Less or Equal

B : and the most recent Error  > NTFS.SYS

When BSOD happens its written that "we will Restart the Device for you" but that doesn't happen , the laptop shuts down and i have to do the same things as the previous crashes.

I have to Add that The Crashes happen SO OFTEN and ONLY when im Gaming.


What i've tried so far :
i've tried re-installing windows , I've tried Updating all the drivers , even using some other applications that detect outdated drivers , i've even tried wiping them completely and installing them Again.

hardware wise , i have 2x 8gb 2666 Rams , since i've read this can be occure by Memory problems , i've removed the rams one by one , tested both of them seperetly , the crashes Still happened.
i've tried moving my game From my SSD to HDD to see if the problem us caused by SSD , The Crashes still happened.
lastly when the NTFS Error appeared , i was told that this error is caused by HDD , so i removed my HDD from the device and let it only have  the SSD , Same thing happened and i had 2 Black Screen Crashes.

Nitro AN515-53  -   Device hardware : Nvidia GTX 1050 , 1TB HDD , 256GB SSD (Lexar) , 16gb Ram DDR4 (2x 8gb) 2666hz , 8300H core i5 Cpu

i hope i have provided enough info and you're able to find a solution for me , at this point , im not even sure if its a hardware issue or some software problem.

Thread was edited to add model name to the title






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Answers

  • Member Posts: 1 New User
    edited June 2021
    facing the same issue only while playing games in my acer nitro 5  from the past 3-4 days.. tried factory reset ..but still the issue is not resolved
  • Member Posts: 5

    Tinkerer

    Update : BSOD Crash happened with Following Error while i was watching movie
    Intelppl.sys
  • ACE Posts: 2,216 Pathfinder
    Ok so the question is, have you or any of you got a recent Windows updates? What is the Windows version and BIOS version you all have installed in your systems?  

    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ If my answer helped answer your question, please mark "accept as solution" the correct answer that was useful to you.

  • Member Posts: 6,727 Guru

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