AN515-42-Query regarding Windows 11 Upgrade-PC Health Check app says it's not compatible?

RobboSW
RobboSW Member Posts: 2 New User
edited December 15 in Nitro Gaming
Hi All,

I would like to upgrade my Acer laptop to windows 11 but the Windows PC Health Check app says it's not compatible.  Checked the requirements which it seems to meet including the TPM.

Then checked Acer website saying my model AN515-42 is not compatible.  My laptop is currently running Windows 10 64 bit, 1GB SSD, 16GB RAM

Is this correct?  Is there any way to upgrade to Win 11?

Many thanks in advance for any help.

[Edited the thread to add model name and issue detail to the title]





Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,439 Pathfinder
    You will have to wait for the official version. They might change something for the compatibility.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Personal_Stranger
    Personal_Stranger Member Posts: 4 New User
    i have the same laptop acer nitro ryzen 5 2500u (2018) with both tpm 2.0 & secure boot enabled ,its tool shows my laptop cant run win 11 ;(
  • RobboSW
    RobboSW Member Posts: 2 New User
    Thank you both, I have checked Microsofts spec for Windows 11 and I cant see why it wouldn't be compatible.  Hopefully will be able to upgrade in the coming weeks/months.

    I have also just joined the Windows Insider Program to help see if this prompts me for Windows 11 in the near future 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited June 2021
    Check the intensity of BITS:


    It seems to be a minimum requirement for installing windows 11. Also, secureboot and the uefi boot mode must be enabled in the bios. 

    Check the minimum requirements: https://community.acer.com/en/kb/articles/14155
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Rickd18
    Rickd18 Member Posts: 22 Troubleshooter
    edited July 2021
    Well I have the same laptop. I installed Windows PC Health Check Up Software and it said My PC isnt compitable. Altough I have met the minimum requriemnts. Then I researched about it and I found Ryzen 5 2500U isnt compitable with Windows 11.
    Check official support page from Windows - 
    https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-amd-processors

    Dont lose hope guys. Wait for the final build, microsoft is still working on Windows 11. We may get Windows 11 officially when the final built will release.
  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    edited July 2021
    Hi,
    Just to be sure, download the new system requirements app, they've updated it and will tell you what's wrong (and I'm pretty sure there's a custom windows 11 requirements app checker on the internet open source on github somewhere).

    Anyway, please open a terminal (or use Windows key + R and run the command tpm.msc), something like the following screenshot will open, please do a screenshot too then send it here: and check the TPM version at the bottom (I think your device have the 2.0 version anyway).

    If this's fine, your PC will be compatible for sure in the future, so don't lose hope.
    I guess you're already subscribed to the windows insider program, if not and you're interested into having preview or even dev build version (which may be really unstable), give it a look.
    Have a good day.
    **************.

    Edited to hide personal information



    AKA ANONYMOUSGCA

  • Ch3vr0n
    Ch3vr0n Member Posts: 9

    Tinkerer

    The Microsoft Win11 tool is buggy, so bad in fact they pulled it. It's incorrectly flagging systems as incompatible. Run this https://github.com/rcmaehl/WhyNotWin11

    It'll tell you in more details if its compatible, or why not


  • Papadaddyfather
    Papadaddyfather Member Posts: 11

    Tinkerer

    Hello.
    The tool still says processor not supported. Microsoft has relaeased a way to edit registry and install,Is it recommened?
  • @Papadaddyfather What is the exact model? Example an515-51-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VamshiKrishna
    VamshiKrishna Member Posts: 2 New User
    Hello! 
    Windows 11 is already released but I donno why my laptop meet the requirements.
    I have
     Acer Nitro 5 Ryzen 5 Quad Core 2500U - (8 GB/1 TB HDD/Windows 10 Home/4 GB Graphics/AMD Radeon RX 560X) AN515-42-R6GV Gaming Laptop (15.6 inch, Black, 2.7 kg)
    [Upgraded to 1Tb M.2 ssd with 500Gb sata ssd]

    What's wrong with the processor?
    Is there any way to set it right?





  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
  • billsey
    billsey ACE Posts: 34,601 Trailblazer
    Yes, the machine is just old enough that Microsoft doesn't support it. Keep on running Windows 10 until you are ready for an upgraded machine, then switch to W11...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gukin5558
    gukin5558 Member Posts: 1 New User

    hey! you know amd ryzen 5 2500u dont on the list of microsoft im bypass it it work but just a few mouth microsoft cancal the bypass option and im aredy bypass it so run nomal but windows update wont work now i cant update my gpu driver and windows update did someone know how to bypass gpu driver update becus im cant not run beamng normaly sorly for disturb