I have an Acer Aspire z24 890 All in one need help hooking up 2nd & 3rd monitors

bCarr21
bCarr21 Member Posts: 4 New User
I hooked up the 2nd using the hdmi port and it is working fine. I was told to hook up the 3rd using the usb-c port. I purchased a usb-c to hdmi adapter and hook up the 3rd monitor but windows will not detect the 3rd monitor. What am I doing wrong? Please I need help

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Could we grab the full model number please :)? Iva had a look around but i cant find anything about the USBc port, many of them dont support Video out unless its a thunderbolt 3 or 4 you may need to use a displaylink usb adapter instead ( https://www.displaylink.com/products/find?cat=3&maxd=1 )
  • bCarr21
    bCarr21 Member Posts: 4 New User
    thanx for your help. I really need to get this 3rd monitor hooked up. My system is Acer Aspire z24 890-ua91 model D18W8 
  • bCarr21
    bCarr21 Member Posts: 4 New User
    I'm thinking now maybe I need to download a certain driver for this to work? I have a Insigna USB-C to HDMI adapter. I was told this would work by the guy at Best Buy that sold me the Acer 240HY monitor yesterday. 

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    edited June 2021
    I cant seem to find any more detailed information about that model number im afraid its not even showing on the support site (im thinking its probably a region locked SKU),

    One of the ACE's should be able to check if the port supports display out as they have access to a few more sepc sheets! Sorry i can't be of more help :(
  • billsey
    billsey ACE Posts: 34,672 Trailblazer
    I don't believe your Aspire Z24-890 supports video over USB-C, even though it is a 3.2 gen 2 port.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.