Acer Nitro 5 AN515-55 Turn off immediately when unplugged.

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Answers

  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    JackE said:
    Scroll down to see if it's still reporting these obviously way-overestimated capacities. Jack E/NJ



    Yes it is, clearly faulty.
    Everything down there is almost the same, just more recent.
    I will try to update this as soon as I can understand IF it's possible to receive a shipping label with the legal warranty,or guarantee a refund of the shipping costs.


    AKA ANONYMOUSGCA

  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    JackE said:
    Scroll down to see if it's still reporting these obviously way-overestimated capacities. Jack E/NJ



    Yes it is, still the same wrong reports there.


    AKA ANONYMOUSGCA

  • Arara
    Arara Member Posts: 1 New User
    Hi! I'm facing the same problems today, have you resolved the problem? May I know the fix? 
  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    Arara said:
    Hi! I'm facing the same problems today, have you resolved the problem? May I know the fix? 
    Hi,
    I'm sorry but I'm still experiencing this and unable to send it back to support because I really need this device.
    I will try to send it anyway asap while I'm at holidays.
    Only one thing changed, now it isn't stuck at 100% but 95% so the LEDs is forever orange instead of blue.


    AKA ANONYMOUSGCA

  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    If it's that important that you must have battery alone usability but can't send it in, I can only suggest googling the part nos. below for the best price and fastest shipping to your location. ACER warranty service usually must have the entire unit.


    Jack E/NJ

  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    edited June 2021 Answer ✓
    Hi everyone!
    Today I went personally to Acer, and they fixed my issue very fast (about 30 minutes), they had a new battery just in stock there.
    The battery got replaced, and the laptop then worked just fine, it was the issue.
    Still, I don't know how this happened and why, and I hope it won't happen again.
    Acer's staff's nice, anyway a little note, the warranty did cover the battery costs, but it didn't (not sure if because it got replaced "on the place" instead of later and then sent to my address) cover the "technician" work cost, I mean that there're some prices listed there, but didn't know that the warranty got this little exception, anyway because I do really need my device, it's worth it (still talking about 20€, for me it's acceptable).
    I'm still satisfied with the support, didn't expect it to be so fast.
    Thanks.


    AKA ANONYMOUSGCA

  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    Thanks for reporting back on your success in getting a new battery.   :)   Jack E/NJ

    Jack E/NJ

  • GABRYCA
    GABRYCA Member Posts: 26 Enthusiast WiFi Icon
    JackE said:
    Thanks for reporting back on your success in getting a new battery.   :)   Jack E/NJ
    Just a feedback for who will ever get into this, I'm still not the first one, but the second, another guy with the same device model got this issue too, but he went immediately to Acer for repair.
    Thanks for being here, it's been nice to meet you.


    AKA ANONYMOUSGCA

  • skyni1
    skyni1 Member Posts: 5

    Tinkerer
    https://community.acer.com/en/discussion/comment/1008003#Comment_1008003

    Can you confirm from the attached screen shot of the Battery Report HTML that I am having the same issue with my Nitro AN515-58? Thank you Jack

    2022-12-14 20_49_25-Battery report — Mozilla Firefox.png


  • JackE
    JackE ACE Posts: 45,186 Trailblazer

    Yes, seems like a similar issue.

    Jack E/NJ

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