keyboard not working on spin3 - sp314-53n-77

fozz
fozz Member Posts: 2 New User
edited June 2021 in Swift and Spin Series
the key board cannot work in win10 and even during reinstalling win10. 
The bios is the newest version 1.04. the keyboard still cannot work by resetting the bios settings  defaut
I can enter bios by pressing F2 and the keyboard works well in bios.
would anyone help me, thanks.

//Edited the content to add model name.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,664 Trailblazer
    Hi,
    You could try reinstalling the Keyboard driver, go to Device manager, expand Keyboards, right click Standard PS/2 keyboard and select Properties, move to Driver tab and uninstall the driver, reboot and let Windows install the driver. Could you please post the full model name, like SP3xx-xx.
  • fozz
    fozz Member Posts: 2 New User
    sp314-53n-77aj, it does not work after reinstall driver
  • WookAI
    WookAI Member Posts: 1 New User
    fozz said:
    the key board cannot work in win10 and even during reinstalling win10. 
    The bios is the newest version 1.04. the keyboard still cannot work by resetting the bios settings  defaut
    I can enter bios by pressing F2 and the keyboard works well in bios.
    would anyone help me, thanks.

    Completely power off your unit... Unplug all cables or outside devices directly attached to the machine... Hold the power button in for 60 seconds... This power reset should take care of your problem.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi fozz,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

  • Faduv
    Faduv Member Posts: 2 New User
    did any of the above solutions resolve your issue. I have the same issue SP314-53 ACER