image

Nitro 5 - AN517-51 - battery continues to drain even when the note is off

MisterFMisterF Member Posts: 7

Tinkerer

edited March 2021 in Nitro and Aspire Gaming
Dear,  I have the AN517-51 here, the battery continues to drain even when the note is off, I left it for 4 days without turning it on and it discharged about 40% or more.
In Acer Quick Access I left the USB charging power-off disabled and still continues.

Turn-on fast startup is also already deactivated.

In the rest, the battery is also lasting about 2.3 hours out of the socket until fully discharged, the note has little use and is always in the power charger.

I tried the reset by completely discharging and holding the power for 15 seconds, twice and it also didn't solve the battery time.

Below the battery report:

Any hints of what it might be?

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    Do you leave any device connected to the USB port when you turn off the laptop?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • MisterFMisterF Member Posts: 7

    Tinkerer




     egydiocoelho said:
    Do you leave any device connected to the USB port when you turn off the laptop?
    No, without a USB device connected.
  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    Can you check the version of the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MisterFMisterF Member Posts: 7

    Tinkerer

    Can you check the version of the bios?


    Before I had version 1.32 - Update LCD brightness table, yesterday I installed version 1.33 - Update Insyde Solution

    The latest version already contains the correction of version 1.25 right?
  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    Yes, the most recent version contains the previous fixes. Does the problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MisterFMisterF Member Posts: 7

    Tinkerer

    Yes, the most recent version contains the previous fixes. Does the problem still occur?

     I did the test with the latest version, still draining, I left it for 48 hours off, discharged 1%.




  • brummyfan2brummyfan2 ACE Posts: 24,720 Trailblazer
    Hi,
    You could also leave the AC adaptor connected always without switching off at the plug, I had this problem when I switched off the mains overnight, then I tried leaving the mains on overnight and the battery stopped draining.
  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    Hi,
    You could also leave the AC adaptor connected always without switching off at the plug, I had this problem when I switched off the mains overnight, then I tried leaving the mains on overnight and the battery stopped draining.
    I do not advise leaving the power adapter connected to the laptop, when the laptop is turned off, for a simple reason: if there is a power outage or any fluctuation in the electrical power, it can damage the laptop.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • brummyfan2brummyfan2 ACE Posts: 24,720 Trailblazer
    Hi,
    You could also leave the AC adaptor connected always without switching off at the plug, I had this problem when I switched off the mains overnight, then I tried leaving the mains on overnight and the battery stopped draining.
    I do not advise leaving the power adapter connected to the laptop, when the laptop is turned off, for a simple reason: if there is a power outage or any fluctuation in the electrical power, it can damage the laptop.
    Yes, I didn't think of that  :o
  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    I still think that the usb ports are active, even if disabling charging via the usb port on acer quick access. When you disable charging via the USB port and turn off the laptop, does the computer still supply power to an external device when connecting to the USB port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MisterFMisterF Member Posts: 7

    Tinkerer

    I still think that the usb ports are active, even if disabling charging via the usb port on acer quick access. When you disable charging via the USB port and turn off the laptop, does the computer still supply power to an external device when connecting to the USB port?
    it really is USB, I did the test with the note off connecting the cell phone, I tested the 3 ports, only one of the ports is powered, the other two ports are not powered, in this case is it a hardware or bios problem?

    the port the one in the image below, how to solve it?


  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    @brummyfan2Have you seen this possibility?

    it really is USB, I did the test with the note off connecting the cell phone, I tested the 3 ports, only one of the ports is powered, the other two ports are not powered, in this case is it a hardware or bios problem?

    the port the one in the image below, how to solve it?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • brummyfan2brummyfan2 ACE Posts: 24,720 Trailblazer
    @brummyfan2Have you seen this possibility?

    it really is USB, I did the test with the note off connecting the cell phone, I tested the 3 ports, only one of the ports is powered, the other two ports are not powered, in this case is it a hardware or bios problem?

    the port the one in the image below, how to solve it?


    @[email protected]
    No, I don't have any USB peripherals connected to my laptop, I am going to try turning off "Power off USB charging" and see whether my battery drains.

  • MisterFMisterF Member Posts: 7

    Tinkerer

    if the usb port is powered, then even without any devices connected, the port would be consuming battery, right. 

    in the bios I left it disabled and it doesn't have a more specific option to turn it off either.

    It's worrying.


  • brummyfan2brummyfan2 ACE Posts: 24,720 Trailblazer
    edited March 2021
    MisterF said:
    if the usb port is powered, then even without any devices connected, the port would be consuming battery, right. 

    in the bios I left it disabled and it doesn't have a more specific option to turn it off either.

    It's worrying.


    Hi,
    I don't think you need to worry too much about the battery wear, my system has depleted 6% over a period of 4 months which is same as your wear level for the 4months period, last night I have switched off the mains when I shut down the laptop, when I checked the wear level it looked same as yesterday, all I did was turning off Power-off USB charging in Quick access, but I will keep monitoring the wear level for a week or two.


  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    But it's weird. I have the ph315-52 model and when I disable charging via the usb port on the acer quick access, the usbs ports do not supply power to the devices.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho ACE Posts: 90,710 Trailblazer
    I would try to disconnect the lition battery and the rtc battery:
    Start dismounting here:
    Then, pull the arrows up:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MisterFMisterF Member Posts: 7

    Tinkerer

    Guys, good news.


    The problems have been solved.

    I suspect that there is a bug in win10 in the power management, for this to happen, making the battery drain very fast, anyway, now the USB ports remain disabled when I turn off the note, even the battery charge is much faster and already it doesn't discharge as fast when I unplug the AC charger, I left the hub connected to the USB port from yesterday to today and even so it didn't.

    It even increased the battery time to 5.2h, before it was only 2.3h.


    Adjustments made:
    - I unchecked the power management to turn off the device on all USB controls.
    - I have marked to never go to sleep when the AC charger is connected.

    Other settings are according to the settings informed in the first posts.

    Then I will see if I can reset the battery again to be 100% calibrated because it is still very new.

    Well, as it has already been resolved, I thank you for your help.



    Sleep:





  • brummyfan2brummyfan2 ACE Posts: 24,720 Trailblazer
    MisterF said:
    Guys, good news.


    The problems have been solved.

    I suspect that there is a bug in win10 in the power management, for this to happen, making the battery drain very fast, anyway, now the USB ports remain disabled when I turn off the note, even the battery charge is much faster and already it doesn't discharge as fast when I unplug the AC charger, I left the hub connected to the USB port from yesterday to today and even so it didn't.

    It even increased the battery time to 5.2h, before it was only 2.3h.


    Adjustments made:
    - I unchecked the power management to turn off the device on all USB controls.
    - I have marked to never go to sleep when the AC charger is connected.

    Other settings are according to the settings informed in the first posts.

    Then I will see if I can reset the battery again to be 100% calibrated because it is still very new.

    Well, as it has already been resolved, I thank you for your help.



    Sleep:





    Hi,
    Thank you for posting the solution, it will be very useful to anyone with this type of problem  :)
  • General9913General9913 Member Posts: 12

    Tinkerer

    I have a similar problem. I'll try this, thank you!
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