BRAND NEW SWIFT 5 SHOWS NO BOOTABLE DEVICE - SF514-55T

sheebaj
sheebaj Member Posts: 3 New User
edited June 2021 in Swift and Spin Series
My brand new Swift 5 shows no bootable device someone can help . Is this a hard ware issue . is there any way to get a replacement. So disappointed spent $2000 to buy this acer product and unable to use it even from the start 

//Edited the content to add model name.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,662 Trailblazer
    Hi,
    Could you please post the full model name, like SFxxx-xx, in the meantime give this a try:"No Bootable Device" Error Message - Acer Community
  • sheebaj
    sheebaj Member Posts: 3 New User
    The model is 

    SF514-55T

  • sheebaj
    sheebaj Member Posts: 3 New User
    i tried above but it shows  logonUI.EXE- aPPLICATION ERROR
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @sheebaj

    Were you able to activate Win 10 from your PC?

    Since your machine is brand new, return it or take it to Acer for repair. 
    Don't even try to open it up to check connections, avoid doing something wrong to void your warranty.
  • brummyfan2
    brummyfan2 ACE Posts: 28,662 Trailblazer
    I'm sorry to hear that you are having this issue in a new laptop, anyway, Try these solutions and see whether any of the methods help:
    FIX: LogonUI.exe Error on BOOT/Start-up - Appuals.com
    How to solve LogonUI.exe error in Windows 10 (thegeekpage.com)

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @sheebaj

    Your case seemed to be software problems. I have the impression that doing the first link method  "FIX:" as provided by @brummyfan2 probably can fix the problem. 

    Anyhow, even a bad Win 10 user interface should not occur with a brand new PC. If problem persist, return or bring it for repair.
  • Can you check if ssd or hdd is showing up in the bios info tab?
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi sheebaj,

    As egydiocoelho said check the HDD in BIOS if HDD is detected, 

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​