Acer Spin 713 died

patrickkelly
patrickkelly Member Posts: 92 Fixer WiFi Icon
edited June 2021 in Swift and Spin Series
I was using the Spin 713 and I cleaned the trackpad with a damp cloth. I wiped the keyboard, too. The 713 was on. The trackpad quit working. I restarted. No trackpad. So, I did a powerwash. I went thought the startup without a trackpad and then powered off. Now it won't come on. The power switch has a little blue light indicating it's getting power.

Any help or am I out of luck?

//Edited the content to add model name.

Best Answer

  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    Answer ✓
    Thank you JenniferChristy. I had tried a powerwash and now the screen is on, the trackpad is working, and the setup is complete and it's downloading programs. At this point, I'm assuming all is fine. I cancel my new Spin 713.

    Billsey, I tried holding the power key down earlier and that did nothing. I put the esc/restore/power button combo in my contacts list under ACER for future reference. Just in case I do something stupid again. I'm almost 80 but I'm sure I have enough time to do something stupid.

Answers

  • JenniferChristy
    JenniferChristy Member Posts: 14

    Tinkerer
    Hi @patrickkelly,
    I do understand your issue ,I will provide you with troubleshooting  step 
    step 1: in your keyboard you will have Esc ,refresh (top row 4th key-half circle with arrow )and power .you have to press and hold these three keys at the same time and you will get  a message like "chrome os missing or damaged "
    step 2:once you get  that message press "ctrl+D" and you will see a set of instructions on the screen ,follow those (this helps to disable and enables the chrome os ,by doing this the local data will be deleted )this might help to get to the sing in page .


    if it works ,kindly like and comment.


  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    First try to force it to power off with a long press of the power button...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • patrickkelly
    patrickkelly Member Posts: 92 Fixer WiFi Icon
    Answer ✓
    Thank you JenniferChristy. I had tried a powerwash and now the screen is on, the trackpad is working, and the setup is complete and it's downloading programs. At this point, I'm assuming all is fine. I cancel my new Spin 713.

    Billsey, I tried holding the power key down earlier and that did nothing. I put the esc/restore/power button combo in my contacts list under ACER for future reference. Just in case I do something stupid again. I'm almost 80 but I'm sure I have enough time to do something stupid.
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    There is always time to do something stupid, what we're usually short on is time to fix it afterwards. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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