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Adding ram may laptop is now black screen nitro 5 AN515-54

Member Posts: 22 Troubleshooter
edited June 2021 in Nitro Gaming
In my laptop Acer nitro 5 AN515-54-79FV, i add a 16gb ram hyperx with 2666 hz, i did not remove the 4gb ram that is already installed after buying, after adding the 16gb ram when i turn on my laptop only the keyboard is on, the fan is working, what should i do?

Thread was edited to add model name to the title


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Answers

  • ACE Posts: 13,178 Trailblazer
    Lawini_18 said:
    In my laptop Acer nitro 5 AN515-54-79FV, i add a 16gb ram hyperx with 2666 hz, i did not remove the 4gb ram that is already installed after buying, after adding the 16gb ram when i turn on my laptop only the keyboard is on, the fan is working, what should i do?
    You can't mix RAM on your AN515-54 like you have with 1x 4GB and 1x 16GB as that is why it doesn't work! Take the 1x 4GB RAM stick out and "ONLY" have the 1x 16GB DDR4-2666MHz stick inside, you have to have the same capacity, speed and timing for the RAM to work in "Dual Channel" and to work to its max efficiency!

    Your  Nitro 5 AN515-54-79FV memory specs are:


  • Member Posts: 22 Troubleshooter
    Ah ok thanks but i remove and i turn it on but the screen is black. What happened?
  • ACE Posts: 13,178 Trailblazer
    Lawini_18 said:
    Ah ok thanks but i remove and i turn it on but the screen is black. What happened?
    The 16GB RAM must be the wrong RAM you have to have DDR4-2400MHz or DDR4-2666Mhz RAM and it has to be standard RAM not overclocked, see your 4GB OEM RAM memory speed/timing and type on CPUz software (if you haven't got it get it from the link I've provided) it's in section "Memory" and "SPD" of CPUz of what your DDR4-4GB is and get the same 16GB type RAM because if you get new RAM and you get black screen the new RAM is not compatible and you have either put the RAM in incorrectly or the RAM is incompatible. . 
  • Member Posts: 22 Troubleshooter
    I put it back the original ram and remove the 16gb ram, they hay the same speed and software but now i turn on is still black screen. How could this be fix? Thank for the answer

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