My laptop shows this when I turn it on - Helios 300

NavYto
NavYto Member Posts: 4 New User
edited May 2021 in Predator Laptops
What 's the matter with this content shows when I tried to turn on my laptop?
"The upgrade process has been suspended because your battery charge is too low. Please plug in a power source; the process will continue when the charge is more than 25%."

My laptop is a Helios 300 totally new just with 2 days using it. What is wrong?

//Edited the content to add model name.

Answers

  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
    Nothing's wrong. Some larger Windows 10 updates will trigger that message to ensure the computer has enough charge to complete the installation of the update, so as not to cause any problems if it dies during the update. Simply plug it in and let it charge. You should be able to manually continue the update in Settings - Update & Security. If not, just let it be while the laptop is turned on and it'll do it automatically.
  • NavYto
    NavYto Member Posts: 4 New User
    Hey, need help please.
  • NavYto
    NavYto Member Posts: 4 New User
    OrganizedChaos said:
    Nothing's wrong. Some larger Windows 10 updates will trigger that message to ensure the computer has enough charge to complete the installation of the update, so as not to cause any problems if it dies during the update. Simply plug it in and let it charge. You should be able to manually continue the update in Settings - Update & Security. If not, just let it be while the laptop is turned on and it'll do it automatically.
    I understood, but when my computer showed that signal was completly full on battery, so do not know if in this case it is normal. Thanks for your help.
  • OrganizedChaos
    OrganizedChaos Member Posts: 24 Networker
    Are you able to boot up the computer normally? If so, try opening Settings and going to Update & Security. See if there's an update currently in progress or click Check for Updates to see if it finds any. I'm not sure why it's displaying that message with a full charge. Make sure it's plugged in when you check just to be safe.
  • deepesh1816
    deepesh1816 Member Posts: 1 New User
    Same problem me. First day itself the laptop showing problem..any one please help to solve the problem
  • JackoWacko
    JackoWacko Member Posts: 1 New User
    how to solve this ? even after i plugin AC power..the message still there

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @JackoWackoI suggest that you ask a new question and inform the model of the laptop.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
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  • GELMEL
    GELMEL Member Posts: 1 New User
    OrganizedChaos said:
    Nothing's wrong. Some larger Windows 10 updates will trigger that message to ensure the computer has enough charge to complete the installation of the update, so as not to cause any problems if it dies during the update. Simply plug it in and let it charge. You should be able to manually continue the update in Settings - Update & Security. If not, just let it be while the laptop is turned on and it'll do it automatically.
    i am facing the same issue but i dont have a battery in my laptop i use it with just the power brick, so how can i fix this issue 

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