Nitro AN515-43 - Ethernet Port

avengermkii
avengermkii Member Posts: 7 New User
I recently start using my ethernet port and I'm wondering if the ethernet cable is supposed to snap in place. It's unusually loose and it comes out easily. 

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    edited May 2021
    On your ethernet cable, there is usually a tab that hold the cable in place. If that tab is missing, the cable might not be tight. 
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  • avengermkii
    avengermkii Member Posts: 7 New User
    AnhEZ28 said:
    On your ethernet cable, there is usually a tab that hold the cable in place. If that tab is missing, the cable might not be tight. 
    Nope. It's all there and brand new. I don't even have to touch the ethernet tab to pull it out. 

    https://imgur.com/a/mCqOgDt
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    @avengermkii what about your ethernet port on your laptop? May I see the picture of your port?
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    Thank you and have a nice day!
  • avengermkii
    avengermkii Member Posts: 7 New User
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    The port looks normal to me. Does this happen to other cable?
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  • avengermkii
    avengermkii Member Posts: 7 New User
    Nope. It snaps perfectly in place with any normal ethernet port except my laptop. I don't know if it's due to the slim design as my router has a full fledged ethernet port with no hinge.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    Did you buy this laptop as new or used. If new, is this the first time or you have used ethernet on this laptop before?
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    Thank you and have a nice day!
  • avengermkii
    avengermkii Member Posts: 7 New User
    This is new and this is the first time I've even touched the ethernet port. I bought it back in August 2020
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,297 Pathfinder
    Try another cable. If it still doesn't fit, you can contact Acer for warranty.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!