A Loose Screw & A Free Acer Chromebook (C933-C7GM)
Good day,
I hope this question/concern meets you well!
Through the Advanced Placement program @ my high school and Amazon's support I guess, I was able to receive a free Acer Chromebook 314 or 315 [not sure].
It's almost a year now, and one of the corner screws is loose. I've tried to screw it in back in both ways (left & right) but it hasn't tightened and it isn't completely out of the hole either.
I tried to submit a service request but it says my laptop was purchased over a year ago so the warranty has expired; this is a tad frustrating because I didn't exactly purchase the Chromebook. In fact, I was notified that I was eligible to receive one a month later.
Is this a technicality Acer would overlook? Any similar situations? What would you do if you were in my shoes? ☺️
Thanks in advance!