Sound problem AN515-44

TomorrowHero
TomorrowHero Member Posts: 7

Tinkerer

edited April 2021 in Nitro Gaming
Sometimes, if I leave the laptop idle for some time (5-30 minutes) after turning on any application that uses sound (games, any video players, browser, just programs that have sound notifications), the sound freezes or the computer restarts. What could be the problem? 
Acer Nitro AN515-44, Windows 10 Enterprise LTSC


Thread was edited to add model name to the title


Answers

  • Write down the exact time the problem occurs. Then, open the RELIABILITY HISTORY and the EVENT VIEWER, to check which error occurred at that time.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi,

    When the sound freezes how the unit is performing is it lagging.  
  • TomorrowHero
    TomorrowHero Member Posts: 7

    Tinkerer

    The problem occurs in cases when I launch an application that uses sound after a short break. Sometimes it's a couple of seconds - when I paise and unpause video, sometimes it's an hour or more, but still - after some pause in audio usage.
    Usually, when problem occurs I get DCOM error, like this one:

    Имя журнала:   System
    Источник:      Microsoft-Windows-DistributedCOM
    Дата:          27.04.2021 13:12:15
    Код события:   10016
    Категория задачи:Отсутствует
    Уровень:       Ошибка
    Ключевые слова:Классический
    Пользователь:  LOCAL SERVICE
    Компьютер:     DESKTOP-NAQSVG9
    Описание:
    Параметры разрешений по умолчанию для компьютера не дают разрешения Локально Активация для приложения COM-сервера с CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     и APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     пользователю NT AUTHORITY\LOCAL SERVICE с ИД безопасности (S-1-5-19) и адресом LocalHost (с использованием LRPC), выполняемого в контейнере приложения Недоступно с ИД безопасности (Недоступно). Это разрешение безопасности можно изменить с помощью средства администрирования служб компонентов.
    Xml события:
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10016</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2021-04-27T10:12:15.705800500Z" />
        <EventRecordID>31492</EventRecordID>
        <Correlation />
        <Execution ProcessID="1320" ThreadID="10588" />
        <Channel>System</Channel>
        <Computer>DESKTOP-NAQSVG9</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="param1">по умолчанию для компьютера</Data>
        <Data Name="param2">Локально</Data>
        <Data Name="param3">Активация</Data>
        <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
        <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
        <Data Name="param6">NT AUTHORITY</Data>
        <Data Name="param7">LOCAL SERVICE</Data>
        <Data Name="param8">S-1-5-19</Data>
        <Data Name="param9">LocalHost (с использованием LRPC)</Data>
        <Data Name="param10">Недоступно</Data>
        <Data Name="param11">Недоступно</Data>
      </EventData>
    </Event>

    But the CLSID and APPID can be different from this one or even be empty. Also user can be different, for example Admin.
    There is rough translation of description:

    Computer default permission settings do not grant Local Activation permission for COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
      and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
      NT AUTHORITY \ LOCAL SERVICE user with SID (S-1-5-19) and LocalHost address (using LRPC) running in the application container Not available with SID (Not available). This security permission can be changed using the Component Services administration tool.
  • TomorrowHero
    TomorrowHero Member Posts: 7

    Tinkerer

    edited April 2021
     egydiocoelho said:
    Write down the exact time the problem occurs. Then, open the RELIABILITY HISTORY and the EVENT VIEWER, to check which error occurred at that time.
    The problem occurs when I launch any application that uses sound after a break, when sounds were unused. It can be pause and unpause of video, so break is about couple of seconds. Sometimes, after several hours of break problem doesn't occur. 
    The error before reboot in event viewer:
    Имя журнала:   System
    Источник:      Microsoft-Windows-DistributedCOM
    Дата:          27.04.2021 13:12:15
    Код события:   10016
    Категория задачи:Отсутствует
    Уровень:       Ошибка
    Ключевые слова:Классический
    Пользователь:  LOCAL SERVICE
    Компьютер:     DESKTOP-NAQSVG9
    Описание:
    Параметры разрешений по умолчанию для компьютера не дают разрешения Локально Активация для приложения COM-сервера с CLSID 
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
     и APPID 
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
     пользователю NT AUTHORITY\LOCAL SERVICE с ИД безопасности (S-1-5-19) и адресом LocalHost (с использованием LRPC), выполняемого в контейнере приложения Недоступно с ИД безопасности (Недоступно). Это разрешение безопасности можно изменить с помощью средства администрирования служб компонентов.
    Xml события:
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10016</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2021-04-27T10:12:15.705800500Z" />
        <EventRecordID>31492</EventRecordID>
        <Correlation />
        <Execution ProcessID="1320" ThreadID="10588" />
        <Channel>System</Channel>
        <Computer>DESKTOP-NAQSVG9</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="param1">по умолчанию для компьютера</Data>
        <Data Name="param2">Локально</Data>
        <Data Name="param3">Активация</Data>
        <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
        <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
        <Data Name="param6">NT AUTHORITY</Data>
        <Data Name="param7">LOCAL SERVICE</Data>
        <Data Name="param8">S-1-5-19</Data>
        <Data Name="param9">LocalHost (с использованием LRPC)</Data>
        <Data Name="param10">Недоступно</Data>
        <Data Name="param11">Недоступно</Data>
      </EventData>
    </Event>

    However CLSID, APPID and username can be different from this one.
    Rough translation of the description:
    Computer default permission settings do not grant Local Activation permission for COM Server application with CLSID
    {C2F03A33-21F5-47FA-B4BB-156362A2F239}
      and APPID
    {316CDED5-E4AE-4B15-9113-7055D84DCC97}
      NT AUTHORITY \ LOCAL SERVICE user with SID (S-1-5-19) and LocalHost address (using LRPC) running in the application container Not available with SID (Not available). This security permission can be changed using the Component Services administration tool.

    Easwar said:
    Hi,

    When the sound freezes how the unit is performing is it lagging.  
    Sometimes just no sound, but notebook performs as usual, sometimes lagging, but more often notebook just freezes and reboots after a while.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi,

    It may be issue withe the driver. 

    # Try to update the audio driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option sound, Video and gaming controllers.
    4. Under the title sound, Video and gaming controllers.
    Fix Windows 10 Realtek High Definition Audio Driver Issue - Driver Easy
    5. Right click on that option ----> Update all driver under the title sound, Video and gaming controllers.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • TomorrowHero
    TomorrowHero Member Posts: 7

    Tinkerer

    Easwar said:
    Hi,

    It may be issue withe the driver. 

    # Try to update the audio driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option sound, Video and gaming controllers.
    4. Under the title sound, Video and gaming controllers.
    Fix Windows 10 Realtek High Definition Audio Driver Issue - Driver Easy
    5. Right click on that option ----> Update all driver under the title sound, Video and gaming controllers.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    System says that I already have the latest drivers for audio. I remember, that when I installed windows 10 I can't setup audio driver from official Acer product support. It had 0xe0000248 error. But windows 10 intalled it's own audio drivers. Looks like it's the same driver that official Acer product support offers, but with different date. Here is screenshot:

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 
  • Did this problem occur after any windows update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TomorrowHero
    TomorrowHero Member Posts: 7

    Tinkerer

    Did this problem occur after any windows update?
    Didn't notice any coincidence.

    Easwar said:
    Hi,

    # Reset the unit, (It will remove all the data--->Unit goes to Day 1 of default version)

    1. Turn OFF the unit.
    2. Press and hold Alt+F10 keys(without releasing the keys) ---> Trun ON the unit. 
    3. You will get a blue screen(Title Choose an option). (Release the keys)
    4. Click troubleshoot option.
    5. Click on Reset this PC.
    6. Go with the option (Keep my files/Remove every thing)
    7. Then follow the on screen instruction. 

    Check this T/S and post the result. 
    I will try this in a couple of weeks, when I have another computer to save my data.