New Brand Acer UltraThin 1 month old randomly shutdowns - Aspire 5 A515-56-54FN

manishkothare
manishkothare Member Posts: 2 New User
edited April 2021 in Aspire Laptops
Hello, 

I have purchased following product on 13th March 2021 online from Acer store, but after some days, it started giving issue. It crushes with blank screen or dotted screen after continuous use for 30mins. Then I need to restart the system to make it work again. Then again after 30mins same thing happens.

Laptop Details
Acer Aspire 5 Thin and light laptop intel core i5 11th gen ( 8 GB/512 GB SSD/ Windows 10 home/ Iris Xe graphic) A515-56-54FN With 39.6 cm (15.6 inch) with FHD display / 1.65 kgs

Urgent help is required.

Thanks in advance.

//Edited the content to add model name on title.​​

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    In the event log, is there anything around the time of the crashes? And I'd it possible to get the Intel xe driver version?

    It may not be this but I know there are some bawked drivers available
  • manishkothare
    manishkothare Member Posts: 2 New User
    Hello, 

    Thanks for your reply. I am not familiar how to get these info.

    Can you guide me how do I find the above information?
  • harsh2003
    harsh2003 Member Posts: 2 New User
    mine too acer aspire e5-575
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    edited April 2021
    Sure thing, for the driver version head to start -> device manager ->expand  display adapters -> double click intel -> click the driver tab, and you should have the driver number and date

    For the event log  start -> event viewer -> windows logs -> system 

    Look for anything around the time of the black screens which is critical, something like stopped responding, service crashed or the likes. If its a full reboot there will be event logs named "kernel power" at the time of the start up to help you find it

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