aspire a717-72g-78ug cpu clock speed

vasto
vasto Member Posts: 7 New User
my cpu the i7-8750h used to work fine, but now its locked to its base clock speed no matter what at 2.2 ghz.
and also i cant acces my network and internet settings if i try the window crashes and exits, and i cant see the wifi changing pop up from taskbar, so i cant change networks but im connected to my home network and internet works fine.

Answers

  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Open Device Manager. Do you see any red or yellow warnings. If none. open network adapters folder. Right click and unsinstall the wifi adapter. Exit Device Manager without reinstalling anything. The open Control Panel. Search button. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable'. Scroll down and uncheck the box for fast startup if it isn't unchecked already. Shut down Windows normally. Turn it back on. Test. Jack E/NJ

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User

    there is no warnings, and i tried what you said but nothing works

  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    How long ago did you notice these two issues? A day? A week? A month? Jack E/NJ

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User
    JackE said:
    How long ago did you notice these two issues? A day? A week? A month? Jack E/NJ
    first i had another issue , the laptop was turning off randomly i tried everything from cleaning the fans to removing the battery. but from 2 weeks ago or so the problem stoped, and i feel like reducing screen brightness had something to do with it.
    and around the same time 2 weeks ago i noticed these problemes . cpu clock speed capped and no networks.
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click the System Restore button. Click next. Do you see a restore point with a date stamp about 2 weeks ago when you noticed these problems?

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User
    JackE said:

    no last restore is 17/04, 
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Is there a box that says show more restore points? Click on it.

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User
    JackE said:
    Is there a box that says show more restore points? Click on it.
    ye still nothing, do you have anydesk ? you can check yourself
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Uncheck the box for  fast startup in Control Panel's power button app if not unchecked already. Then shut down Windows normally. Remove charger. Insert a paperclip into the reset  pinhole on the bottom for about a minute. Plug charger back in. Wait for battery charge LED to turn from steady orange to steady blue. Turn it on and test again.

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User
    the fast startup is already unchecked and the battery is removed , i did insert into the pinhole for a min still nothing.
  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    Arguably the best way to rule in or rule out a hardware issue is a full erase everything ALT+F10 cold boot factory syste reset. Next best, is to refresh the system while trying to save your personal files. What do you want to do? Jack E/NJ

    Jack E/NJ

  • vasto
    vasto Member Posts: 7 New User
    JackE said:

    its fine if only the c drive gets reset wish is an ssd . the d and e drives are hdd and i have alll my files on them.
  • Try accessing the bios, pressing f9 to restore settings and then f10 to save and exit.
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  • JackE
    JackE ACE Posts: 45,097 Trailblazer
    >>>its fine if only the c drive gets reset wish is an ssd . the d and e drives are hdd and i have alll my files on them. >>>

    You can disconnect HDD.

    Jack E/NJ