How do I fix Wi-Fi disconnections? PH315-52

JuRo39
JuRo39 Member Posts: 6 New User
edited April 2021 in Predator Laptops
My Wi-Fi has been disconnecting from my laptop at least twice every hour. This happens when I'm connected to my home Wi-Fi, school, and my hotspot. It's really annoying especially when I use my laptop for gaming...

I troubleshoot every time this happens and I always get 2 results: "a network cable is not properly plugged in" (says detected) and "problem with wireless adapter or access point" (says fixed).

I have tried updating Windows, updating the network adapter, and uninstalling/reinstalling it. Yet none of this seems to work... Are there any other methods to fix this?

Model Name: PH315-52

Thread was edited to add model name to the title


Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,590 Trailblazer
    Hi,
    You could try using different DNS address, google DNS and Open dns are more widely used, go to Network and sharing Centre, click the WiFi card and select Properties, highlight Internet Protocol Version(IPV4) and select Properties, you can manually change the DNS address in the next window, you can switch to one of these addresses and see whether it helps:
    Google DNS: 8.8.8.8
     Secondary:  8.8.4.4
    Open DNS: as in my snip


  • JuRo39
    JuRo39 Member Posts: 6 New User
    Thanks for replying, I'll see how this works!
  • what is the exact model of your wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JuRo39
    JuRo39 Member Posts: 6 New User
    Ahh It just disconnected again :-/ 

    Where can I find the wireless network card? Sorry I'm not very good at navigating this 
  • You can check in the device manager.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JuRo39
    JuRo39 Member Posts: 6 New User
    It's called Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW)

    Also wondering if I should try updating BIOS? I'm not sure if I should though since I read that it is not always encouraged... I currently have V1.08
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi JuRo39,

    Try to update wifi driver. 
  • JuRo39
    JuRo39 Member Posts: 6 New User
    I pressed update and it gave me the message "Windows has determined that the best driver for this device is already installed"

    I actually tried this a few days ago, too. And I even uninstalled then reinstalled it...
  • This version of the driver corrects some disconnection problems, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JuRo39
    JuRo39 Member Posts: 6 New User
    How do I get that version? My driver says "Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW)

    Version: 21.10.2.2"
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)