AcerCloud for Android expects password between 8 - 40 characters. Acer Id does not have that limit.

PixelSyndicate
PixelSyndicate Member Posts: 2 New User
I've discovered that my AcerID password is unacceptable to the AcerCloud app login on Android. Apparently it expects a minimum of 8 characters, while the AcerID does not.
 
This will force me to change the password of my AcerID so i can use the benefits of the AcerCloud on my other devices.
 
This demonstrates a disconnect between the single-signon applications. I'm looking for a suggestion-box to alert AcerCloud devs to this issue.

Answers

  • ElizabethS
    ElizabethS Member Posts: 845 Practitioner WiFi Icon

    We will pass that information along for you, and thanks for bringing it to our attention.

  • Honeybee
    Honeybee Member Posts: 50 Troubleshooter

    I have been through this! I changed my password on my laptop by the function “Forgot Password”. Therefore, suggest you reset it first to make it available on the Android device. And I have sent feedback to AcerCloud, they said they had sent the information to the concerning party. I think, the issue will be solved later!

This discussion has been closed.