open repair ticket under warranty - how to send it in

houndstooth
houndstooth Member Posts: 1 New User

I have an open repair ticket for my Aspire One netbook, but I failed to print the confirmation page and therefore don't have the address, shipping instructions, etc. I was able to print a copy of the case status just now. It's still open, and the machine is still under warranty. Can I ship the unit in original packaging to Acer and have it repaired without submitting a copy of the actual ticket? I can't seem to cancel the open ticket and just start over. I opened the ticket some months ago. 

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