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My computer is really slow after a system recovery.

KarjianaKarjiana Posts: 5Member

Yesterday I did a System Restore on my Acer Aspire 5560 because my computer kept freezing and I couldn't update certain software and run a full scan with my antivirus. Now my computer is so slow, it's almost unresponsive. Why is this happening? How can I fix this?

FAQ & Answers

  • Acer-TommyAcer-Tommy Posts: 6,317VIP Seasoned Specialist

    It is possible that you have a hardware malfunction that is keeping the system from performing optimally.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • KarjianaKarjiana Posts: 5Member

    I took it to Office Depot for a diagonisis and they said the System Restore must have deleted files that are used to launch programs and login on my computer and to use a System Recovery disk to fix this. 

  • ScottyCScottyC Posts: 433Member Practitioner

    More likely is that the recovery partition had corrupted files and they were installed onto your system by the eRecovery application. This causes system instabilities and slow response times. The solution the techs gave you however remains a valid one. By using recovery disks you are able to correct this issue. If you burned them when you bought the unit there is a chance that they will work, but there is also a chance that the same issue that is present in the recovery partition were copied onto the disks. You can always call Acer and order replacements. They're not expensive, and they should solve your issue. Keep in mind however that there is always the possibility of a physical problem with your device. Either the HDD could be faulty, or a memory error could cause a slow system as well.

     

    But before you order disks there are a couple of things that you can try.

     

    First I would try searching for cmd in the start menu's search box. When you find it right click on it and hit "Run as Administrator". Now in the command prompt (black box that opened) type the following: sfc /SCANNOW

    This will force windows to search for errors in system files.

     

    If that doesn't help you could always try to do the recovery again, just to see if it will help.

    But short of that you will either need RCD's or as Tommy said to send the unit in.

  • KarjianaKarjiana Posts: 5Member

    To ScottyC:

    Okay. I don't know if I'll be able to run the cmd scan right now because the last time I tried logging in, it took 51 mins. So I plan on maybe doing it after using the Recovery Disk (if necessary).

  • aleksohraleksohr Posts: 1Member

    Don't try system recovery ... thats your HD maybe it have bad sectors , try to download Hirens boot , and scan it with HDD sentinel it should tell you in what condition is your HDD . If you have bad sectors its good to download and HDD regenerator to fix them .

  • ScottyCScottyC Posts: 433Member Practitioner

    System recovery scans for and corrects bad sectors by default.

  • KarjianaKarjiana Posts: 5Member

    To alekshor:

    I might try that but I don't think I can do it rigtht now. My computer is so slow that my internet hasn't responded since I did the recovery (last wednesday). But I think I'll try this and/or the cmd scan after using the recovery disk. I think a system recory with the disk will be good because I used to get lots of error messages from the computer saying it's related to a missing or corrupted file. A recovery with a disk might be good for me because it'll bring and/or fix all the corrupted files.

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